💡Food for thought - we invited Amie Gallagher from Focus Project, Daniel Holder from CAJ, Dawn Shackels from Community Foundation for Northern Ireland, and Margaret Kelly from Northern Ireland Public Services Ombudsman (NIPSO) to respond to what they heard from our guests and offer a Northern Ireland perspective on developing new

Do you have an unresolved complaint against a public body? If we investigate we will look at the evidence and decide whether you were treated fairly. Our reports can help public bodies learn from complaints. nipso.org.uk/investigations… #healthservice #NHS #complaints

Good administration by public bodies means: - Getting it right - Being customer focused - Being open and accountable - Acting fairly and proportionately - Putting things right - Seeking continuous improvement Find out more: nipso.org.uk/about-us/corpo…

We produce a Quarterly Bulletin to give readers a quick update on our most recent work. Click👇to view some of our investigation reports and to read about our work helping public bodies support users experiencing vulnerability. nipso.org.uk/nipso/latest/q…

New Job Alert ‼️ Would you like to help individuals with access to justice through investigation of unresolved complaints? This is an exciting time to join NIPSO as a Senior Casework Officer. To find out more, visit our website here: nipso.org.uk/jobs

Read the July edition of our Quarterly Bulletin for a quick update on our most recent work. Click👇to view some of our investigation reports and to read about our work helping public bodies support users experiencing vulnerability. nipso.org.uk/nipso/latest/q…

Closing next Monday 29th July at noon. To find out more visit: nipso.org.uk/jobs

We will be at Belfast Pride this Saturday with a stall at the #PrideVillage. Stop by and say hello to hear more about our free, independent & impartial service. #BelfastPride #BelfastPride2024

We are at Belfast Pride today raising awareness of our free, independent and impartial service. Stop by our stand and say hello! #BelfastPride #BelfastPride2024

Nursing staff in the Belfast Trust gave appropriate care to a patient before he had vascular surgery. However we found it of significant concern that the Trust did not keep records of a discussion it had with him about the surgery’s risks. Read more at: nipso.org.uk/our-findings/s…

Making a complaint can feel daunting, but your feedback can lead to positive change. We encourage all organisations to value complaints and use them to improve services. Read about our work to simplify complaints handling in the public sector at: nipso.org.uk/service-provid…

Do you have an unresolved complaint against a public body? If we investigate we will look at the evidence and decide whether you were treated fairly. Our reports can help public bodies learn from complaints. nipso.org.uk/our-investigat…

Important report from GMC highlighting the workplace challenges facing doctors. Supporting the health & wellbeing of doctors is essential for them as individuals and for patient safety outcomes.

We are the ombudsman for public services in Northern Ireland. Get in touch if you have an unresolved complaint about a public body. Our service is free. nipso.org.uk #healthcare #education #government #housing #complaints

The Commissioner, Chris Quinn, had an introductory meeting with Margaret Kelly, the NI Public Services Ombudsman, this morning. Chris looks forward to building upon their relationship and working together in the future 🤝🏻 Northern Ireland Public Services Ombudsman (NIPSO)

Did you know? We investigate complaints about hospitals, care homes, and other health care providers such as social workers, doctors, dentists and opticians.   We can look at the care and treatment they provide, as well as their administrative actions. nipso.org.uk

We investigate unresolved complaints about #hospitals, #carehomes, and other health care providers such as #socialworkers, #doctors, #dentists and #opticians.   We can look at the care and treatment they provide, as well as their administrative actions. nipso.org.uk

Patient Partnership Week is an initiative by the Patients Association to improve healthcare through better patient engagement. Giving patients and their families a say in decisions about their clinical care is vital for #patientsafety Find out more at: nipso.org.uk/our-findings/s…

With the start of a new school year, a reminder that we can investigate unresolved complaints about nursery, primary, and secondary schools in Northern Ireland. Get in touch if you think you or your child have been treated unfairly. nipso.org.uk/nipso/making-a…… Parenting NI

We often receive complaints from patients and their families that they should have had been more involved in decisions about their care.  See here for some of the issues we've found in our recent investigations: nipso.org.uk/our-findings/s… #patientpartnership Patients Association