Neil Saunders (@neilretail) 's Twitter Profile
Neil Saunders

@neilretail

Managing Director of GlobalData Retail, founder of Conlumino. I analyze all sorts of things to do with retail, shopping, and consumers.

ID: 118200525

linkhttp://uk.linkedin.com/in/neilretail calendar_today27-02-2010 22:42:10

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Neil Saunders (@neilretail) 's Twitter Profile Photo

What a warm welcome for the customer from Burberry - not a good idea to prevent sales at any time, but especially so when your performance is abysmal!

What a warm welcome for the customer from <a href="/Burberry/">Burberry</a> - not a good idea to prevent sales at any time, but especially so when your performance is abysmal!
Neil Saunders (@neilretail) 's Twitter Profile Photo

Credit to Macy’s. This store is much improved. Everything is neat and tidy. Merchandising has improved and there is way more inspiration than there used to be. #Macys

Credit to Macy’s. This store is much improved. Everything is neat and tidy. Merchandising has improved and there is way more inspiration than there used to be. #Macys
Neil Saunders (@neilretail) 's Twitter Profile Photo

Macy’s put investment behind its On 34th label, and it shows in stores. Big opportunity to replicate this with other own-brands. #Macys

Macy’s put investment behind its On 34th label, and it shows in stores. Big opportunity to replicate this with other own-brands. #Macys
Neil Saunders (@neilretail) 's Twitter Profile Photo

Edits. I like edits. They give the customer ideas, create authority, and help break up the sea of merchandise. This store has gotten way better at executing this. #Macys

Edits. I like edits. They give the customer ideas, create authority, and help break up the sea of merchandise. This store has gotten way better at executing this. #Macys
Neil Saunders (@neilretail) 's Twitter Profile Photo

Some better display techniques in home. I actually think there’s still a load of work to do in home in terms of the offer and display - but this is a start. #Macys

Some better display techniques in home. I actually think there’s still a load of work to do in home in terms of the offer and display - but this is a start. #Macys
Neil Saunders (@neilretail) 's Twitter Profile Photo

This was the only real mess I found in the store today. What a step change from the days when I’d find little messes everywhere in this store… #Macys

This was the only real mess I found in the store today. What a step change from the days when I’d find little messes everywhere in this store… #Macys
Neil Saunders (@neilretail) 's Twitter Profile Photo

There are still many things Macy’s needs to do to get back on the front foot. However, it has made a start on the journey to improvement. My biggest complaint used to be that management would talk the talk but never walk the walk. They’re now doing less talking and way more

There are still many things Macy’s needs to do to get back on the front foot. However, it has made a start on the journey to improvement. My biggest complaint used to be that management would talk the talk but never walk the walk. They’re now doing less talking and way more