#SocialEngineering attacks are the easiest way for an attacker to compromise a #ContactCenter and get a foothold in a #GovIT network, and admins must beware. statetechmagazine.com/article/2024/0…

The answer: A more thoughtful, consultative approach to #OPEX investments. The question: How can #StateGov and #LocalGov obtain today’s tools for tomorrow’s IT? statetechmagazine.com/article/2024/0…

What #CitizenServices should you prioritize? Tap the screen for inspiration (there are no bad #CX ideas here). bit.ly/4dUus83

Review: As many as eight presenters can connect to the AirServer Connect 2’s private network designed for smooth #presentations. Learn more: statetechmagazine.com/article/2024/0…

.SC Social Services vastly improved food benefits application processing timeliness with a #ContactCenter upgrade with assistance from @AWScloud. statetechmagazine.com/article/2024/0…

In #StateGov and #LocalGov, citizens are your customers. Show that their #CustomerExperience is a priority with robust contact center #cybersecurity. bit.ly/3WZ0lFH

It’s worth noting that the choice between #HCI and #CloudServices isn’t an either/or situation. Read more: statetechmagazine.com/article/2024/0…

#AI and emerging tech are part of #GovIT innovation, but so are the people and businesses doing the work. Learn why who agencies work with is as important as the work itself. statetechmagazine.com/article/2024/0…

Optimizing #CustomerExperience in #GovIT takes more than satisfactory services. A dash of data analytics infused with #AI can vastly improve #CitizenServices: bit.ly/3Axhq22

Review: The Getac B360 G2 #laptop is designed for professionals who work in demanding environments and travel. Learn more: statetechmagazine.com/article/2024/0…

#ZeroTrust access controls must be both strict and flexible. #GovIT admins should consider adaptive systems to grant or block #authorization. statetechmagazine.com/article/2024/0…

Meet the officials and executives fueling #StateGov and #LocalGov IT innovation in 2024: statetechmagazine.com/article/2024/0…

#GovIT agencies should upgrade network #monitoring procedures to watch for #WebShells. Here’s why: statetechmagazine.com/article/2024/0…

#PublicSector and #PrivateSector organizations face similar challenges when it comes to building #CyberResilience, according to a new CDW Corporation research report. bit.ly/3Yw52JA

Tools fix things; services solve problems. Should #StateGov and #LocalGov agencies deprioritize buying tools, and instead invest in services in preparation for tomorrow’s IT? We have an answer. statetechmagazine.com/article/2024/0…

Review: A dedicated #wireless network used only for presentations means no buffering. Find out how the AirServer Connect 2 creates this miracle: statetechmagazine.com/article/2024/0…

Some #AI use cases are “slam dunks.” Say hello to #IntelligentDocumentProcessing: statetechmagazine.com/article/2024/0…

While #HCI and #CloudCopmuting share the same core process of #virtualization, there are differences that must be considered as #GovIT agencies choose: statetechmagazine.com/article/2024/0…

Automated #application portfolio analysis can transform the traditional #GovIT approach to portfolio analysis. statetechmagazine.com/article/2024/0…

Zero-touch provisioning, the automatic configuration of #NetworkDevices, can help #StateGov and #LocalGov agencies quickly capitalize on emerging technologies. statetechmagazine.com/article/2024/0…