Annette Franz, CCXP
@annettefranz
CEO @CXJourney Inc. | #CX Coach, #KeynoteSpeaker, #Author | Official Member @ForbesCoaches | #culture #leadership #employeeexperience #customerexperience
ID:200655127
http://www.cx-journey.com/ 09-10-2010 21:48:27
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12 Best Books On Customer Experience Management buff.ly/45szF2v Thanks @cxlead! #customerexperience #cx #books #author #customerunderstanding
Are u looking for an #influencer to increase ur brand awareness/perception + site traffic? Have specific #content needs this yr? I’d love to discuss ur needs! THOUGHT LEADERSHIP | CX Journey™ buff.ly/3GzfMMz #marketing #influencer marketing #customerexperience #empexp #cx
12 Principles of Successful #CEM Change Management - CX Journey™ buff.ly/2MfUGH5 #customerexperience #cx #change #change management #leadership
Why You Should Walk a Mile in Your Employees' Shoes buff.ly/46bhj7j << 'The higher up you go in a company, the less you actually know what's happening on the ground.' #employeeexperience #leadership #undercoverboss
Five Ways to Solve Your Customer-Centricity Challenges - CX Journey™ buff.ly/3Z54p86 #culture #customercentricity #customerunderstanding #leadership
The Business Value You Can't Afford To Ignore buff.ly/3tnSztH Barry-Wehmiller #kindness #leadership #employeeexperience
KeyBank's Path to Journey Orchestration - Part 2 - CX Journey™ buff.ly/48phNYG #cx #cx design #journeyorchestration #journeymapping #customerexperience
Cracking the Code: Retaining Top Talent in a Competitive Market - Peter Barron Stark Companies buff.ly/46f7IfI @peterbstartk Put people first! #employeeexperience #employeeengagement #leadership #retention #talent #culture
Voice of the Customer: The Foundation of a Connected Experience - CX Journey™ buff.ly/46ppsVl #customers #feedback #connectedcustomer #customerexperience #voiceofthecustomer #data
Customer data: the heart of your cx strategy buff.ly/3qd5PQU << uncover how first-party and earned data can upgrade your CX and where you can collect it from. #data #feedback #customerexperience #cx #cx strategy CX Network
The Importance of Employee Onboarding - CX Journey™ buff.ly/3DmAFJE #employeeexperience #onboarding #HR #management #talent
6 tips to secure investment in customer feedback programs buff.ly/3DWGyhd @surveymonkey #customerexperience #cx #feedback #voiceofthecustomer
Employee Off-Boarding: Are You Taking It Seriously? - CX Journey™ buff.ly/45izWFR #employeeexperience #management #HR #talent #offboarding
How to Cultivate a Customer-Driven Foundation buff.ly/3slxqjk #customercentric #customercentric ity #culture #customerexperience #customerservice @jdpower
Voice of the Customer: The Foundation of a Connected Experience buff.ly/46ppsVl #customerexperience #feedback #data #voiceofthecustomer #digitaltransformation
RT Most Recommended Books: 'Customer Understanding' by Annette Franz, CCXP is on our list of the best #customerexperience books of all time! #cx #customerunderstanding
buff.ly/3YLbwSM
KeyBank's Path to Journey Orchestration - Part 2 - CX Journey™ buff.ly/48phNYG #customerexperience #customerjourneys #journeyorchestration #journeymapping #cx #personalization