mgilearning
@mgilearning
Creating high trust #cultures, excellent #customerservices, effective #changemanagement, building #resilience, delivering #skillsforlife
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http://www.mgilearning.com 24-04-2009 15:42:11
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The July 2022 UK Customer Satisfaction Index by The Institute of Customer Service found that 17.3% of customers experienced a problem with an organisation - the highest level ever recorded in the UKCSI. A focus on equipping our service-givers with the right tools is vital! instituteofcustomerservice.com/research-insig…