Andrei Papancea
@ndrppnc
CEO at @NLXai. Teach at @Columbia. Formerly built @AmericanExpress Conversational AI. Embracing NYC.
ID: 55568081
https://nlx.ai 10-07-2009 13:59:37
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Conversational AI is talk of the town as call centers adapt to new realities. Our chat w/ @NLXai's Andrei Papancea: pymnts.com/artificial-int…
Nice read by Allison Pohle on the improvements in airline #CustomerService wait times wsj.com/articles/airli…
CNN is reporting that one Southwest customer spent 10 hours on the phone waiting for help on a booking! Secretary Pete Buttigieg, Southwest Airlines, there's a better way to do airline customer service. Read my open letter via NLX to learn more: nlx.ai/news/an-open-l… #SouthwestAirlines