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Salesforce News

@salesforcenews

News and behind-the-scenes stories from the official Salesforce newsroom. Please send media requests to [email protected]

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linkhttp://www.salesforce.com/news calendar_today22-08-2017 20:04:18

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Meet @Saleforce's new fully autonomous sales agents: 🔹 Einstein SDR Agent engages with inbound leads in natural language to answer questions and handle objections. 🔹 Einstein Sales Coach Agent simulates a buyer during a sales pitch or call. More: salesforce.com/news/stories/e…

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AI copilots need guidance and oversight to perform at their best. Agentic systems, on the other hand, can perform higher-order planning, reasoning, and orchestration. Learn how Salesforce AI supports organizations like Heathrow Airport. salesforce.com/news/stories/r…

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.@Salesforce's new autonomous Einstein Sales Coach Agent helps sellers improve their skills with role play, personalized feedback, and connection to sales results. See why companies like Accenture team up with Salesforce to scale and support more deals:

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Agentic systems are an advanced form of AI that can perform higher-order planning, reasoning, and orchestration without much need for human handholding. Learn how @Salesforce AI is streamlining work for companies like Bombardier: salesforce.com/news/stories/r…

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New Slack capabilities make it easier for customers like Rivian to: ✅ build a Slack workflow that automatically starts when an event occurs in a third-party app ✅ access a more intuitive user experience ✅ tap into 50+ plug-and-play templates More: salesforce.com/news/stories/s…

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Sales reps today spend just 30% of their time selling. Customers like Accenture plan to use @Salesforce Einstein Sales Agents to improve deal team effectiveness, scale to support more deals, and focus time and effort on the most complex deals. More: salesforce.com/news/stories/e…

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Today, we announced $CRM Q2 FY25 results and updated guidance. Take a look at our full earnings report: sforce.co/3XnptHy

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.@Salesforce Data: 43% of consumers have more debt than in 2023 and are prioritizing price this holiday shopping season, with spending on Chinese shopping apps gaining major market share. Read the #Salesforce 2024 holiday shopping forecasts: salesforce.com/news/stories/h…

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.@Salesforce serves as a trusted partner to customers — helping them innovate and navigate the next steps in their AI journeys. Check out the inspiring ways companies like Wiley are leveraging the latest technology with Agentforce Agents: salesforce.com/news/stories/d…

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🆕 Agent Builder 🆕 Data Cloud in Sandboxes 🆕 Salesforce Archive ... and more at #DF24! Use the latest AI and low-code innovations to build and secure your AI Apps and Agents, fast. Add to your Dreamforce schedule. sforce.co/3XqwAik

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New Slack research explores what motivates workers to use AI, and uncovered 5 distinct AI personas emerging in the workplace that employers should understand as they build their own AI Team. Dive into the personas, and take the quiz to learn your own: salesforce.com/news/stories/a…

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Foundations is a free upgrade that brings Sales, Service, Marketing, Commerce, and Data Cloud features to @Salesforce customers. See how the enhanced UI makes it easier for companies like Grammarly to build connected, AI-powered customer experiences. salesforce.com/news/stories/f…

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“A pioneer but still unbeatable." @Salesforce has been named a Leader in the 2024 Gartner® Magic Quadrant™ for Sales Force Automation Platforms. Sales Cloud was positioned highest among all vendors for the Completeness of Vision and Ability to Execute. salesforce.com/news/stories/g…

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Organizations need AI agents that can take action for employees, augmenting their work. @Salesforce's new proprietary AI models xGen-Sales and xLAM AI allow customers like GlobalData to set up and deploy autonomous agents with data and take action. More: salesforce.com/news/stories/a…

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Salesforce has agreed to acquire Own Company, a leading provider of data protection and data management solutions. This will supercharge @Salesforce's data security products to help customers protect what matters most—their data. Learn what's to come: salesforce.com/news/press-rel…

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Industries AI helps orgs across Salesforce's 15 industry clouds deploy ready-to-use AI to help automate tasks. And, with the new AI Toolkit, customers like Boys and Girls Club of America can access AI capabilities and dedicated resource libraries. More: salesforce.com/news/stories/i…

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Dive into new AI-powered solutions that ensure customers, employees, and HR pros, can access the info they need 24/7 and resolve cases — quickly and cost-effectively. New innovations include: 🔹 Agentforce Service Agent 🔹 Service Planner 🔹 CX Intelligence 🔹 Employee Service

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Our. Biggest. Release. Yet. Scale your teams efficiently with the Winter '25 #SalesforceRelease using Agentforce, maximize your customer data, and tap into built-in AI solutions. 🏂 Glide through your business transformation — preview it here: sforce.co/3XDH2Dz

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Check out new AI-driven field service capabilities to help dispatchers, techs, and leaders expedite processes and increase efficiency. 🔹 Agentforce for Dispatchers 🔹 Field Service Operations Home 🔹 Multi-Modal Field Tech Support 🔹 Data Capture 🔹 Asset Service Prediction

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With 93% of IT leaders hesitant to fully trust AI outputs, reliable AI systems are critical. Salesforce CIO Juan Perez and Esquire Bank CIO Kyall Mai share crucial features for enterprise-first AI models and how agents will transform the workplace: youtube.com/watch?v=VkkMHl…