My Y Combinator Starter Pack 🧡 We use most of these tools every day: - @Stripe: billing, payments - Rippling: payroll, benefits (eg insurance) - June: customer analytics - Pylon: customer support, specifically Slack channel management - Traceloop: LLM

New Feature: Bulk Tagging Issues 🏷️ Select many Issues at once and apply an Issue Tag. Enjoy 🫶

At Pylon, we just released the ability to collaborate and comment on knowledge base articles! 💬 Google-docs style comments with mentions, reactions, and rich text 🛎️ Receive notifications directly in Slack 🏚️ Feedback on articles in the same place you draft them!

If you are using Zendesk then switch to Pylon today! Save money, use a better product, and get world class customer support from the most active founding team itself! Thank me later.

We now support customizable CSAT options for In-App Chat, Email, and Slack. CSAT can now be triggered via... you guessed it, Triggers. Try it today by creating a new Trigger and selecting Send CSAT survey as your Trigger Action. May the CSAT gods be ever in your favor 🙏

New: Our customer portal is now even more flexible. Today we're releasing... 1/ Editable default permissions 2/ Configurable headers, footers 3/ Simpler to setup field visibility I know this is gonna make someone's day 🎈🎉

<API Updates> New Endpoint 🪄 GET /issues Added Fields 🪄 /accounts, /issue </API Updates> More in the docs: docs.usepylon.com/developer/api-…

The whole Pylon team will be in Korea next week for our team offsite! Excited to meet our Korean customers in person and be in the same timezone as our APAC customers. We'll also be hosting a B2B SaaS meetup as well with our customer @RelateCRM on Wednesday - DM for details!

Small updates packed into the new ✨ User Profile Menu ✨ 1/ KB is now more readily accessible 2/ Quick access to setting profile status 3/ Keyboard shortcuts menu 4/ Easier to find Profile + Notification settings 5/ User profile no longer hidden in the navbar

Thrilled to share that a16z is leading the Series A of Pylon - the customer support platform purposefully built for B2B companies. This problem space is near and dear to my heart given my personal experience, see blog & a 🧵 a16z.com/announcement/i… cc Zeya Jeff Silverstein

Today, we’re doubling down on Pylon – they are modernizing B2B customer support with a purpose-built platform that helps enterprises like our portfolio company, Applied Intuition, scale support across channels. When we first met Marty Kausas, advith chelikani, and Robert Eng, their

NEW: Edit broadcasts after you've sent them ✍️ Previously we only supported deleting broadcasts and re-sending. Now, we support making small edits across hundreds to thousands of channels you've sent out to!

NEW: Link to exact messages in an Issue Before, you could link to an issue overall, not to a specific message within it. Now, you can link to a specific message within the conversation, which we'll highlight when someone navigates to it.

At Pylon we always try to achieve synergies between the different parts of our product. We recently released the ability to embed your Pylon knowledge base into your Pylon in-app chat 🤯 Our goal is to help our customers to deliver support where their users need it.