Check out our newest case study to learn how Gonzaba Medical Group uses Balto to tackle its challenge of improving efficiency and cohesiveness in a patient-centric contact center. #balto #gonzaba #callcenter #contactcenter #ai #ccaas #agentperformance #qa social.balto.ai/u/e7JCBm

Congrats Balto, Curate - Software for Event Professionals, and Mission Control 🚀🎛 for being named among St. Louis' top #startups by Startup Hustle. startuphustle.xyz/blog/st-louis-…

.Balto is now available on the Five9 Marketplace Five9 customers can now embed Balto's AI-powered call guidance into Five9 Intelligent Cloud Contact Center cxscoop.com/latest-news/re… #cxnews #contactcenter #agentassist

Join us on October 18 at 2 pm CT for our upcoming eHealth webinar to learn how their team used Balto to coach 100+ agents through a transition to a remote workforce. ⏱ Improve your agent’s performance! Click to save your spot. ↓ #balto #ehealth #ai social.balto.ai/u/dhTjxe

Going to chi Contact Center Expo? Make sure to stop by Balto Booth 301! ⛳️ Join us on October 26 at 3:30 pm for a “Solution Spotlight” with Myra Golden, renowned call de-escalation expert, and Chris Kontes, COO of Balto. Click to learn more.⇣ social.balto.ai/u/NPhzuE

The integration with Five9 allows customers to take advantage of Balto's new "single pane of glass" experience, which embeds Balto directly within Five9 Intelligent Cloud Contact Center. Check out the full feature. prnewswire.com/news-releases/…

Are your agents checked out? Download our free e-book to learn how to improve motivation and job satisfaction in the contact center. 💻↓ #balto #baltoai #ebook #agentexperience #agentperformance #contactcenter #callcenter #ccaas #agentengagement social.balto.ai/u/ZYemuJ

The Conversation Excellence Lab surveyed 400+ contact center agents & managers to discover ways teams can optimize onboarding processes for a better agent experience. They will share their insights in our upcoming webinar. Click below to register. ⇩🗓 social.balto.ai/u/R6epDw

⭐️The latest update to the Balto Real-Time Index is here! ⭐️ The Index is a tool we built to collate trends, insights, and in-depth analysis for contact centers sourced from over 150 million calls. Check it out now at the link below! ⇩ #balto #ai social.balto.ai/u/ZJ6YQD

Voice Will Still Reign Supreme In The Contact Center Of The Future hubs.li/Q01qF_H00 Written by Christopher Kontes of Balto

"At the end of the day, people want to be able to talk to a human." 📞 Balto COO and Co-Founder Chris Kontes explains why voice in the contact center is here to stay. Click to read.⇩ #contactcenter #callcenter #ai #softphone #ccas #balto social.balto.ai/u/awEAeI

Join Myra Golden on November 16 to learn why customer calls get out of hand and 9 simple, actionable techniques to help your agents get and keep their call under control. Click below to save your spot. ⇣ #contactcenter #callcenter #CCaaS #balto social.balto.ai/u/7eDmXd

How can agents use humor on calls? Take a note from Professor Alison Wood Brooks. ⇩ social.balto.ai/u/rvq16t

What changes can you make to improve the overall experience for agents? We’ve seen efforts across the board. Read more: hubs.li/Q01stNBX0 Written by Christopher Kontes of Balto

Why is 1-on-1 onboarding critical for contact centers? It sets your agents up for long-term success. ⭐️ Enhance your onboarding with these 4 best practices. ⇩ #contactcenter #callcenter #ai #onboarding #agentcoaching social.balto.ai/u/7MdYN1

Check out the latest episode of the “Reimagining The Contact Center” podcast! Blair Pleasant joins Marc Bernstein to discuss the convergence of contact center technologies and best practices for companies focusing on engagement. Click to listen. 🎧⇩ social.balto.ai/u/mnxZwf