The Conservative Party (sound on)

01. So 3 weeks ago I informed Sky TV I was moving address and the helpful guy confirmed that my new address would accommodate my current SkyQ set up and he booked for an engineer to visit today (day after I moved in) to install/set me up with SkyQ at the new address.

02. Sky TV engineer was due to arrive between 8am and 1pm. At 12:39 engineer texts to say he’s on the way. 90 mins later still no engineer. I call Sky TV to be told engineer went to the wrong address!! And he’s gone, they offer me a booking next week!

03. I explain I can’t take another day off work to wait the Sky TV engineer and then endure being told I’d given them the wrong address! Er No I didn’t and my neighbour spotted the sky van in an adjoining street. And when I query why Sky TV engineer didn’t call me when…

04. … realised he was at the wrong address I got told ‘we don’t do that’!! Sky TV is that really the best service you can provide!! I pointed out I’d lost £200 by not working today and was told pretty much ‘so what’. Well ‘so what’ led to me asking to be put through to…

05. Contract cancellations as I was so disappointed at what can only be described as diabolical (non) service from Sky TV. Cancellation team said they were unable to get me an engineer back to my address today, so….

06. Cancel my Contract there and then with immediate effect and NO early cancellation fee as they accepted their service fell way short of what it should have been. Sky TV you’ve lost a loyal (VIP) customer today, all because of a dozy (I’m being polite!) engineer and a lack of…

07. Service recovery. As a former field service engineer I can honestly say I had the worst customer (non) service experience today with Sky TV AND all I wanted was my SkyQ set up at my new address. Sky TV do you wish to service recover this matter?

01. So 3 weeks ago I informed Sky Help Team I was moving address and the helpful guy confirmed that my new address would accommodate my current SkyQ set up and he booked for an engineer to visit today (day after I moved in) to install/set me up with SkyQ at the new address.

02. Sky Help Team engineer was due to arrive between 8am and 1pm. At 12:39 engineer texts to say he’s on the way. 90 mins later still no engineer. I call Sky Help Team to be told engineer went to the wrong address!! And he’s gone, they offer me a booking next week!

03. I explain I can’t take another day off work to wait the Sky Help Team engineer and then endure being told I’d given them the wrong address! Er No I didn’t & my neighbour spotted the sky van in an adjoining street. And when I query why Sky Help Team engineer didn’t call me when

04. … realised he was at the wrong address I got told ‘we don’t do that’!! Sky Help Team is that really the best service you can provide!! I pointed out I’d lost £200 by not working today and was told pretty much ‘so what’. Well ‘so what’ led to me asking to be put through to…

05. Contract cancellations as I was so disappointed at what can only be described as diabolical (non) service from Sky Help Team . Cancellation team said they were unable to get me an engineer back to my address today, so….

06. Cancel my Contract there & then with immediate effect and NO early cancellation fee as they accepted their service fell way short of what it should have been. Sky Help Team you’ve lost a loyal (VIP) customer today, all because of a dozy (I’m being polite!) engineer & a lack of

07. Service recovery. As a former field service engineer I can honestly say I had the worst customer (non) service experience today with Sky Help Team AND all I wanted was my SkyQ set up at my new address. Sky Help Team do you wish to service recover this matter?

01 of 02 So this response pretty much somes Up the disappointing contact I had from the sky UNhelp(ful) Sky Help Team this morning. I actually give up now!! I should add that the lady yesterday said I could complain to Sky “but nothing gets done with it, they just log it” 🤷🏾‍♂️….

02/02… From Sky Help Team today: “I appreciate that and sorry I can't help further with this. If you haven't done so already then you can find out more about our complaints process here - sky.com/help/articles/… If you have any other questions then don't hesitate to ask” Thanks

1/2 Warrantywise I have to praise U as a company!! I’ve paid for a warranty for almost 3 years and never had to use it… until now. Due to 2 different faults in the space of 4 weeks I’ve made 2 claims and u’v paid out a total of £2,500 to cover my costs with no issues!

2/2 Warrantywise U also sorted me a hire car as part of my cover and I was using an Audi Main dealer for my repairs. Can’t praise you enough and I highly recommend you to anyone looking for an extended warranty. 10/10 for service and support 👏🏾 👏🏾 👏🏾

Big shout out to sponsoredbreaks.com for the opportunity to use their VW Camper van as part of their mission to support Military, Emergency Services and Veterans by giving them the opportunity to escape the chaos and mayhem for a few days. Pls like and share their mission…