🔹In Case You Missed It (ICYMI) 🔹 Too often technology vendors overpromise and underdeliver, which is why TTEC Digital’s Tom Lewis recommends taking potential vendors out for a test drive.  Check out Tom's article for Forbes Technology Council: ttecd.co/3X2KfvT

New look. Same great resources. 🤩 We completed our summer website refresh! Head on over to see for yourself and unlock the power of AI for CX transformation: ttecd.co/4cwVph3

“The gov't is still the only place you can go for specific services. From a citizen perspective, they could be going begrudgingly, or they could be going joyfully. We hope to enhance services so they’re accessible to citizens so they can go into them joyfully." - Kelley Jacob

Fantastic questions ☑️ Excitement about the new Dynamics 365 Contact Center☑️ Awesome happy hour to unwind afterwards☑️ We were thrilled to spend time w/ the Microsoft team at their Malvern, PA office this week! Looking forward to more days like these. #CX #Microsoft #D365

Contact centers are a magnet for customer data. Customers share their concerns, challenges, & even their joys w/ agents. But what do you do w/ all the data, & how do you to make sure agents are equipped be more efficient & effective? Find out on Sept. 5: ttecd.co/3yNm4IM

Voice of the Customer (VoC) is a methodology used by businesses to gather feedback, preferences, & expectations directly from their customers. It's like having a direct line of communication with the people who matter most — your customers. ttecd.co/3AFURbk

Wishing a happy Labor Day to our employees – thank you for your dedication and hard work! Enjoy your time off!

Great insights here on CX transformation and elevating experiences from our CEO, Dave Seybold! Thank you, CMSWire.com!

Most of the time, silos aren’t anyone’s fault. But they're all too common in orgs where budgets, tech, & goals are siloed across departments. 4 tend to be prevalent in CX delivery: 🔹technology/data 🔹organizational 🔹channel 🔹CX vision Check out the telltale signs of each:

We're ready take flight with AI-enabled solutions that will fly your CX to new heights. 🚀 Visit us at Power Platform Community Conference in booth 216 & discover how we can help you chart a course to CX success with Microsoft #PPCC24 #PowerPlatformCommunityConference