Ofgem taking "operating in smart mode" more seriously. Good start but only captures the tip of the "smart metering kit working" iceberg that needs addressing: Our research found 20% regularly giving manual meter reads & 31% having In Home Display problems ofgem.gov.uk/decision/ofgem…

Out today: new report on the grim picture facing PRS renters ⚠️4.3 million are living with mould + damp, even in summer ⚠️1 in 3 have had to borrow to pay rent ⚠️3.9m who faced disrepair didn't complain. Almost half for fear of eviction or rent hike 👇

🔔How can Labour upgrade homes for energy efficiency & clean heat? NEW research from Public First outlines the challenges & decisions facing the new govt, & sets out a politically relevant, feasible route for delivering Labour’s pledge. 🧵& report link in final post. 1/22

Great news that Ofgem has extended rules that ensure fairer access to energy deals for all consumers, including 2.3 million households who can’t switch supplier due to debt. A market of unsustainable deals won’t deliver the higher standards and low carbon innovation we need.

Awful to see this - people CitizensAdvice work tirelessly to support their communities, whoever they are, whatever their problem. Thoughts with the team dealing with the fall out of this today. No doubt they’ll step up for their community again.

Great blog on the key consumer issues the govt must consider as it makes big decisions on the smart meter rollout. They need to tackle issues with smart meters that aren’t operating properly, and design a fair rollout approach that doesn’t leave some groups of consumers behind

'5 million people across the country are facing a negative budget - that means the money they've got coming in through benefits or work isn't enough to cover the most basic essentials' Citizens Advice's Emer Sheehy reacts to inflation rising to 2.2% itv.com/news/2024-08-1…

This morning Citizens Advice has published a report on the ongoing challenges people are facing with energy affordability, and the need for better targeted support ahead of a challenging rise in the price cap and a difficult winter for our clients. citizensadvice.org.uk/policy/publica…

With energy bills set to rise by £150, new @citizensadvice research finds that one in four people are so concerned about the rising price of energy this winter that they could be forced to turn their heating or hot water off. A thread👇

Dame Clare Moriarty, chief exec of Citizens Advice for England and Wales, tells #R4Today that the government needs to 'recognise the need for targeted support' for people struggling with energy bills, ahead of a meeting with the energy minister and industry leaders later today.

Heat networks provide an essential service but they aren't regulated, leaving consumers dangerously exposed to harm. In this podcast I talk about CitizensAdvice's new role as the consumer advocate, and our priorities for incoming regulation. hubs.li/Q02Phg250

Ofgem’s new Consumer Confidence vision identifies key areas that we’ve been highlighting CitizensAdvice - improving billing and smart metering and driving better consumer outcomes on the road to net zero. We now need to see this flow through to policy change as soon as possible

2.25m households on Universal Credit get less income than they should due to deductions for debt. The system - advance loans in particular - quite literally creates and perpetuates problem debt for people on already low incomes. Change is well overdue.

As Ofgem commits to improving standards in the energy sector, we explain why a new Consumer Duty is vital to improving trust and building consumer confidence in the new energy services that will get us to net zero wearecitizensadvice.org.uk/if-people-dont…