#FF #cctr #custserv Susan Hash Colin Taylor TRG @AnnaSabryan Paul Stockford Frankie Saucier Great #CX quote from Shep Hyken !

How to Improve #CX with #BigData | ow.ly/Xidx30kXE08 | Real-Time Analytics and the #CustomerExperience | via Forbes

“Be always at war with your vices, at peace with your neighbors, and let each new year find you a better [person].” ~Benjamin Franklin Wishing you a happy and prosperous 2019.

You can't make me! | ow.ly/tMIW30opGXM | Don't Worry, Be Happy... At Work! We tell our clients all the time that customers can hear smiles over the phone, and chat, and email... How? Take real breaks, exercise, be kind, be grateful, make friends. And read this :)

Does Your Personality Fit #CX? | ow.ly/4RI830opI0L | Great #CX skills can be learned. But there is value in understanding your personality type and adapting. I'm a Logistician. #CustServ #CCtr

Which comes first, Brand or Experience? | ow.ly/azfo30opIlB | Great podcast with Colin Shaw of Beyond Philosophy. #CX #CustServ

Stemming High Turnover | ow.ly/PeuA30opIEg | Being sought to drive several turnarounds, I concur with these great tips from Let's Grow Leaders #CX

Does your service stink? | ow.ly/OnjH30opIPo | Do you really want to know? Check these straightforward tips to get the skinny on your #CCtr #CX from EVC Marketing

Top tips after 22 years working from home | bryantrichardson.com/2020/04/14/tip… | #WorkAtHome #WorkFromHome #RemoteWork

Attending #AvayaEngage in Orlando next week? Let's connect there! #CXLeadership

When is it ok to miss your brand’s service promise? | Trick question; it’s not | The Cosmopolitan 40 in queue for Bell Desk? #CX

While May may be National BBQ month, this Memorial Day, let’s remember and honor those who have made the ultimate sacrifice. We are the land of the free because of the brave.

Customer-centric culture does not develop on its own. Leadership requires nurturing organizational culture. And #RealCXLeadership requires being intentional in focusing on customer outcomes.

I always come back to customer priorities: - Solve the customer concern - Be timely - Be kind From _The 7 Habits of Highly Effective People_ "Fast is slow, and slow is fast." If you move too fast, it's at the expense of quality and relationship. #CX #CustomerExperience

Hi Jason Resnick 🌲💌! 👋 Love #NurtureKit!

Customer Experience outpacing product features & price. How will you adapt? | ow.ly/xP7F30k8bN2 | Listen to your #CCtr employees! Make smart tech investments. #CX #CustServ