Fergal Reid (@fergal_reid) 's Twitter Profile
Fergal Reid

@fergal_reid

VP of AI @intercom
ML PhD.
Interests: Machine Learning, AI, stats, code, math, innovation, outdoor sports

ID: 72135763

linkhttp://fergal.net calendar_today06-09-2009 22:05:44

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Fergal Reid (@fergal_reid) 's Twitter Profile Photo

With llama3, we just got a public mapping (partial) between parameter size and model performance, for models in the class of gpt3.5->4 Benchmark difficulty isn't linear, but wow you've got to push parameter counts to progress. Looking forward to reading analysis/extrapolation.

Paul Adams (@padday) 's Twitter Profile Photo

Off Script Episode 2 is here and in it I outline why Customer Service is already one of the first industries to be fundamentally changed by AI. The new path is clear: an AI-first customer experience by default. We see incredible business opportunities, way beyond service, for

Fergal Reid (@fergal_reid) 's Twitter Profile Photo

Very interesting thread on the total number of tokens in the world. The estimate for the size of the private corpora surprised me!

Fergal Reid (@fergal_reid) 's Twitter Profile Photo

Very excited about the scale of this bet that we just announced. We're going to really go for it, and transform customer support with AI.

Michael Chang (@mmmbchang) 's Twitter Profile Photo

Gemini and I also got a chance to watch the OpenAI live announcement of gpt4o, using Project Astra! Congrats to the OpenAI team, super impressive work!

Fergal Reid (@fergal_reid) 's Twitter Profile Photo

Interesting chart, looks like parameter counts and energy estimates for GPT-4 class model. These numbers seem a lot lower than I'd have thought, if they are accurate. Source: youtube.com/live/pKXDVsWZm… at 1hr 19m

Interesting chart, looks like parameter counts and energy estimates for GPT-4 class model.
These numbers seem a lot lower than I'd have thought, if they are accurate.

Source: youtube.com/live/pKXDVsWZm… at 1hr 19m
Eoghan McCabe (@eoghan) 's Twitter Profile Photo

Episode 3 of Off Script goes live on Thursday. This will be a good one. Fergal Reid, head of AI at Intercom, will go deep on the technology behind the rapidly evolving AI customer service category that we've been pioneering. I'll share it here on X.

Fergal Reid (@fergal_reid) 's Twitter Profile Photo

I recently got to record an episode of 'Off Script' for Intercom. I tried to share some of what we've learned trying to automate a whole business process end-to-end; some pain points compared to non-AI product development; and the visceral experience of seeing a technology

Eoghan McCabe (@eoghan) 's Twitter Profile Photo

Every other month, we package up all the new tech we've just built and bring our product leaders together to demo it to our customers and the world. We call these shows Built For You. The last one was chaotic and amazing. We had 5k people live in the comments, cracking jokes and

Emmet Connolly (@thoughtwax) 's Twitter Profile Photo

▶️ Off Script EP04 is live! In it, I talk about what AI means for design: where we've come from, the highly uncertain moment we are presently entering, and the dramatic changes that might come next.

Patrick Collison (@patrickc) 's Twitter Profile Photo

Mario Draghi's new report on EU competitiveness doesn't mince words. "Across different metrics, a wide gap in GDP has opened up between the EU and the US, driven mainly by a more pronounced slowdown in productivity growth in Europe. Europe’s households have paid the price in