andrew chen (@andrewchen) 's Twitter Profile
andrew chen

@andrewchen

🇺🇸 a16z. Venture capital at the intersection of TECH x GAMES.

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linkhttp://andrewchen.substack.com calendar_today03-04-2007 04:09:30

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andrew chen
@andrewchen

5 years ago

The hardest UX design problem for marketplace cos is that the majority of the customer experience happens in the world of atoms -- offline -- not the software (Bits). Learning to embrace and tackle this has led many startups to head into "managed marketplaces"