Why DEI Trends Matter: The Hidden Costs DEI Rollbacks by @zimanaanalytics cmswire.com/customer-exper…

The White House Plans to Take on Bad CX. Will It Work? by Michelle Hawley cmswire.com/customer-exper…

Mastering customer experience (CX) requires a major shift. From culture and tech integration to customer-focused leadership, Contributor Payam Navi outlines the organizational changes needed to elevate CX management and create seamless journeys. ow.ly/uR8j50TizIE #CX

The White House is tackling bad CX with the "Time Is Money" initiative, aiming to end long hold times, tricky cancellations, and ineffective chatbots. But can stricter rules truly fix our CX woes? Dive into the details: ow.ly/v75k50TjJ1X TTECDigital | #CX

Light the Funnel Darkness With Content Marketing by @iantruscott cmswire.com/digital-market…

From humble beginnings as a single motorhome manufacturer 🚐, Winnebago Industries now represents a whole family of premium outdoor brands, spanning RVs, boats and even batteries. On today’s CMO Circle 🟠, we speak with Amber Holm, the SVP and CMO of Winnebago Industries, to discuss

Is AI in Email Marketing Undermining Your Campaigns? by Nav Thethi cmswire.com/digital-market…

It's time to ditch hyper-personalization. Instead of trying to predict every customer move, focus on tailored experiences that react in real-time and create genuine connections. Read more from Duncan Smith on creating customer value: ow.ly/cWXj50TlHgG Journey Further #CX

What Spotify AI Playlists Teach Us About Exceptional CX by @justinpracine cmswire.com/customer-exper…

Is AI sabotaging your email marketing? CMSWire Contributor Nav Thethi dives into the risks of over-relying on AI, from bland content to misaligned CTAs. ow.ly/RyIX50TmCus Hitachi Vantara #EmailMarketing #AI

Salesforce is shaking things up with "Agentforce". Get ready for AI agents that do more than assist—they might even replace some roles, freeing humans to tackle big ideas. As Myles Suer shares, this could be the biggest innovation in Salesforce's history. ow.ly/5IMp50TnSZp

Meet OpenAI o1, the latest game-changer in AI. CMSWire Columnist Pierre DeBois dives into its advanced reasoning powers, helping marketers solve complex problems with ease. Ready for smarter decisions? The future of AI is here. ow.ly/h3SG50ToRCo Zimana Analytics | Pierre DeBois, Founder (He/Him) #OpenAI

At Aflac, customer service reps continually interact with people who are going through life’s toughest moments. How does leadership ensure they recruit and develop agents to provide this next-level of customer support? Watch today’s Beyond the Call 📞 to find out. CMSWire EIC

14 Marketing Certifications That Can Help You Earn a Better Salary by Michelle Hawley cmswire.com/digital-market…

How Customer Service in Financial Services Drives Loyalty cmswire.com/customer-exper…

Using AI for Unified Customer Experience Across Channels by @tiffanyruder cmswire.com/customer-exper…

AI is the Gutenberg of our time. From enhancing empathy to reshaping customer experiences, CMSWire Contributor Justin Racine dives into the fascinating role AI will play in our lives. ow.ly/k11I50TqFml Perficient | #AI #Innovation #CustomerExperience

Is OpenAI’s New o1 Model the Big Step Forward We’ve Been Waiting For? by @kantrowitz cmswire.com/digital-experi…

4 Truths CMOs Must Learn About Generative AI in Marketing cmswire.com/digital-market…

Exceptional customer service is the key to loyalty in financial services. By leveraging AI, cloud tech, and seamless mobile experiences, top brands are winning big with customers. ow.ly/L7kk50TruUv Sean Albertson | #CustomerExperience #CX #Finance