13 critical questions to start building a customer #community | @ITworld bit.ly/2GLGGkf

"Leadership development is a pivotal part of a company’s success, especially when it comes to the #customerexperience." | #CX bit.ly/2EBjkMn

A look at how #AI can create enhanced candidate and employee experiences | bit.ly/2HlkrFb

59% of all consumers feel companies have lost touch with the human element of #customerexperience | #CX bit.ly/2quyON7

"86% of buyers will pay more for a better #customerexperience. By 2020, customer experience will overtake price and product as the key brand differentiator." | #CX bit.ly/2IRmsGj

"80% of CEOs surveyed said they believed they were delivering a superior #customerexperience. But only 8% of customers agreed with that "superior" claim | bit.ly/2JFxxLT

Brands that use #influencermarketing can boost returns and conversions | #influencers @ZDNet zd.net/2Hp06Pp

Should brands focus on one time customers or returning customers? | #CX bit.ly/2HFH6dg

A look at how brand loyalty is evolving in the era of digital transformation. bit.ly/2vktGRp

4 areas to master in order to create a great #customerexperience: budget, data, people and content | Chief Marketer bit.ly/2EJEqYT

A look at how customer-obsessed organizations have developed their culture, and tips on how to emulate them | #CX Forbes bit.ly/2HCSIO2

A look at why complex B2B industries need super-influencers | #influencer Forbes bit.ly/2H9ga4G

Here's what startup entrepreneurs need to know about the #influencermarketing landscape | Entrepreneur bit.ly/2J2z3GL

#influencers are starting to get long-term contracts that treat them more like traditional talent | #influencermarketing Digiday bit.ly/2J3sFyZ

A look at how # influencermarketing has changed in 5 charts | Digiday bit.ly/2qBHvWY

A case study from about a poor #customerexperience that was quickly rectified into a moment of delight for the customer | #CX Cosmic Iris Shep Hyken bit.ly/2rdquCt

Tips on how to keep your #customerservice team happy & motivated, which in turn, keeps your customers satisfied | #CX CustomerThink Larry Alton bit.ly/2HNy5xS

How to emulate Amazon's best practices: lean into your strengths, know the future of your industry, exceed & personalize the #customerexperience, be consistent, and build strong relationships | #CX Forbes Shep Hyken bit.ly/2wc3qt4

The top hotels for #customerservice in the US according to the new American Customer Satisfaction Index (ACSI) are Hilton Hotels and Marriott Hotels | #CX SmarterTravel bit.ly/2IbDJNR