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Get lunch ... then don't forget the last sessions. #SWPPCONFERENCE #workforce #swpp

Who put them in charge?!?!?! #swppconference #swppboard #callcenter #callcenterwfm

#SWPPCONFERENCE closing session! Time to wrap up. See you next year! #swpp #callcenter #workforcemanagement

#keepitgoing #swppconference ... plan now what you want to use and share from this week! #callcenter #WFM

swpp.org/are-your-line-… Service Level #accountability #swpp #workforce #callcenter #wfm

Manage your center using manageable shrinkage. swpp.org/measure-produc… #swpp #wfm #callcenter #contactcenter

What do you look for when hiring a workforce staffer? #swpp #contactcenter #workforcemanagement #wfm #whodoyouhire

S W P P : #workforcemanagement staffers network, do service work and learn about #intradayautomation ow.ly/wu9Tt

Kristyn Emenecker ad:tech HP Sean B Hawkins S W P P Ya'll rocked #WFO today! Thx for being #custserv thought leaders! ICMI #CCExpo14

Sarah Stealey Reed ICMI Awesome experience! Thx for having me with speak w/ these great leaders Kristyn Emenecker ad:tech HP S W P P

swpp.org/blog-post-from… ... #tipoftheweek #swppconference

SWPP Conference Recap: No one understands WFM challenges like other #workforcemanagement professionals S W P P ow.ly/wuaqe

I want to know more about this Schedule Index you speak of! S W P P Great blog by Tiffany! @ExTiffany #wfo #cctr #custserv

SWPP attendees benefit from networking and learning from others about benefits of #intradayautomation S W P P ow.ly/wuaK1

BIG contact centers represented at #nicei2014! 56% in #WFM session have >400 agents & 85% have multisites! S W P P #cctr ICMI

Why have #scheduleprefrenced in a #contactcenter? swpp.org/whats-the-poin… #swpp #wfm #workforcemanagement

Want to present @ #swppannualconference sign up by 10/27 swpp.org/conference-ses… #contribute #wfm #CallCenter #contactcenterworkforce

What is your favorite part about #CCDemo14 so far? A lot of great things going on here! bit.ly/1l18QJB @ICMI ow.ly/i/7sGbV