I’m happy to share that I’m starting a new position as Chief Executive Officer at Smart Role!

Smart Role is a platform transforming customer service hiring, onboarding, and training. Our technology helps businesses streamline the process and reduce costs.
smartrole.ai

It's Inbox Zero Day!

I've #HitZero 85 weeks in a row with Superhuman 🏆

Get 2 free months using my link: superhuman.com/refer/m4hxv8fy

If you haven't tried Superhuman, you need to!

Join Suvi Lindfors and me for a webinar on CX Day, 3 October 2023, at 3:00 PM CEST.

We will discuss The Role of Customer Support in CX: How to leverage Customer Insights, enhance Customer Journeys, and the Future of Support.

Sign up here:
app.livestorm.co/lumoa-1/the-ro…

#cx #cs #ai

AI is transforming contact center agents into super agents.

🔹 Personalized Interactions
🔹 Boosted Efficiency
🔹 Continuous Learning
🔹 Scalability
🔹 Enhanced Satisfaction

Read my editorial in CMSWire.com to discover how:
cmswire.com/customer-exper…

Let's elevate #CX together! 💬

📊 Knowing which performance metrics to track for your team is key to your success.

💯 Besides helping you measure your team’s effectiveness, the right metrics empower your agents by demonstrating their real-world impact!
👇

As we step into the future of customer experience and service, CMSWire Contributor Tue Søttrup asserts that embracing generative AI is our ticket to transcending the ordinary.

#CustomerExperience
#ArtificialIntelligence

🏆 Elevate the Unsung Heroes of Customer Experience: Contact Center Agents!🏆

Don't overlook their pivotal role in shaping perceptions and fostering loyalty.

My latest editorial in CMSWire.com highlights key skills for exceptional interactions.

Read more:
cmswire.com/customer-exper…

I am looking so much forward to this conversation!

Join us to get inspiration on how to create or improve your knowledge base with ChatGPT and AI.

Sign up here:
dixa.com/events/unlock-…

#chatgpt #ai #cx #cs #knowledge

Check out my latest Dixa blog post, where I discuss how to find the best customer service channels for your business.

Finding the right balance of customer service channels will help you meet customer expectations while increasing efficiency.

Link:
dixa.com/blog/best-cust…

At Dixa, we have been utilizing Olvy for a few months now, and it is undoubtedly one of the most exceptional tools for managing user feedback! 🙌

They're live on ProductHunt today! 🎉

Please show them some support by visiting:
producthunt.com/posts/olvy-2-0

#cx #cs #ax #olvy

By staying ahead of technological advancements, you can create a seamless and enjoyable journey for your customers.

Get 5 Tips to Augment Technology in Customer Experience here:
cmswire.com/customer-exper…

#cx #customerexperience #ai

Thanks for sharing, Adrian Swinscoe 👍

Discover the transformative power of AI in customer service! 🚀

In my latest post on Dixa's blog, I explore the evolution of AI technologies and their impact on enhancing customer experience.

Find out how AI is revolutionizing customer service here:
dixa.com/blog/ai-in-cus…

🤖It’s safe to say that ChatGPT has taken the world by storm…

But should we all be worried?

Let's find out, together with Dixa product leaders, Rob Krassowski, Tue Søttrup & Mirza Beširović!

This week,we’ve taken our most popular webinar ever & turned it into a podcast!
👇

Exciting news! I wrote a blog post that will transform your customer service into a value center. It provides tips on creating memorable experiences, building relationships, and empowering your team.

Don't miss out on this important read in CMSWire.com!

cmswire.com/customer-exper…

Hi 👋

I am thrilled to share that my editorial, 'The Power of the Super Agent: The Key to Customer Satisfaction,' has been published in CMSWire.com! 🦸

Learn how super agents improve customer satisfaction here:
cmswire.com/contact-center…

#cx #customerexperience #cs #CustomerService

Read my latest article in CMSWire.com. Happy agents create happy customers!

#ThrowbackThursday
The only tickets your customers should receive are to your fan club!😍
Remember the Humans of CX podcast episode featuring Tue Søttrup, where we talked about happiness?🤗
Happy agents = happy customers!🥳
Tune in now👉 bit.ly/3HuK5Gt

Just published on the Dixa blog: 'What is Net Revenue Retention and Why Does it Matter for Your Business?'

Learn how to calculate NRR and why it's a crucial metric for tracking your company's growth and success.

dixa.com/blog/what-is-n…

#NRR #BusinessGrowth #MetricsThatMatter