Can feedback providing, even if it is negative, motivate employees to perform better? Surely, yes. But here is a small place for a maneuver, so you should follow some tips to use feedback for good and not for harm. How to do so? Look for it in our blog. bit.ly/3SdSbFf

Have you ever wondered of how to measure customer experience? There is no single metric for it, as it is for customer retention or customer effort score, but it can and has to be measured. The question remains how - and the answer is here bit.ly/3NacZMS

Have you heard how trustworthy firms are marked as scammers? Such issue is common around the world, so firms who need cold marketing face it. Is there way out? It is, and today we'll show how to never be marked as "scam likely". bit.ly/3Dhn8mb

Exceeding customer expectations - a myth or a working strategy? Customer expectations are the tdifficult to measure and complicated to exceed. Anyhow, we know how to measure customer expecations and how to exceed them. bit.ly/3DDFaPS

Have you ever heard about call barging? And what if we say it can eliminate call escalation? And that's not its only advantage! Read more: bit.ly/3gLrzyD

We all know how fast is our world changing. But what about customer service? Can we state which trends will drive it in the nearest future? Spoiler: yes, we can, and you can discover it by the link below. bit.ly/3iDHK1g

How does workforce management work in call centers? And what can it offer to you - higher agent productivity or even more? What is the role of call center software in this purpose? Let's deal with it. bit.ly/3VK6WBa

Have you ever heard what is the CTI technology? If not, you'd better read our new article - as a call center leader, you definitely need CTI technology to provide better customer experience. Discover all its benefits in one guide! bit.ly/3lfYOvC

Call center automation: a trend or a must? What is call center automation in 2023? How does it work? What can be automated regarding call center processes? bit.ly/3Ydu6B5

What is cloud call center software and why it is beneficial for any business? Let's find it out. bit.ly/3kTR9n5

Have you ever wondered how the government call centers work? Are there opportunities for government call centers to keep the pace in competition with private sector? Or government customer service is doomed to be awful? bit.ly/40v9o1P

Revolutionize your contact center with the hybrid workforce model! Discover how VoIPTime Cloud's cutting-edge solution can help you blend remote and in-office teams to enhance customer service and streamline operations! bit.ly/3LN1wDM voiptimecloud.com/blog/hybrid-wo…

High Call Volumes Making You Sweat? Stay Calm and Take Control! Our latest blog reveals the secrets to anticipating and nipping call overflow in the bud. Stay ahead of the game with proactive measures. Read more: bit.ly/3DT7H4z #CallManagement #PreventionIsKey

Contact center automation - is it coming? In short, contact center automation is the most significant trend for the next years. Why and how it works? Learn here: bit.ly/3sDE0Sr

Do you want to generate more revenue, reduce costs, and better understand your customers? Find out how effective marketing campaign management can help you achieve this! Discover the 7 steps to a successful campaign! 🔗Link: voiptimecloud.com/blog/campaign-… #CampaignManagement #Marketing

Are you tired of low sales? Our new article is exactly what you are looking for! Learn how to set clear goals, create a sales plan, segment the market, motivate your team, and reach new heights! 🔗 Link: voiptimecloud.com/blog/sales-plan #SalesStrategy #BusinessSolutions #SellEasily

Feel like your customer satisfaction efforts are failing? Our new blog reveals the secrets to creating an effective customer success playbook. Avoid mistakes, improve satisfaction, and increase sales. 🔗Link: rb.gy/vaze3r #CustomerSuccess #BusinessGrowth

Are you using all opportunities to optimize your sales? Discover the power of sales dashboards in our new blog! Learn how they can improve your business processes and boost sales. 🔗Read more: voiptimecloud.com/blog/sales-das… #SalesDashboard #SalesStrategy

Discover the key to customer satisfaction! Learn about Customer Interaction Management: best practices, software selection tips & more. Enhance your customer experience today! 🔗 Link:voiptimecloud.com/blog/customer-… #CustomerService #CX

Struggling with call center shrinkage? 📉 Learn strategies to optimize workforce management and enhance agent satisfaction in our latest article. Read now: voiptimecloud.com/blog/call-cent… #CallCenter #WorkforceManagement #CustomerService