When you ask for help, your lender must consider you for financial hardship assistance. They will assess your situation and work out what help is available. Learn more about your options at bit.ly/3UWcSsw

Nearly half of Australians who have debt say they’ve struggled to make repayments in the last 12 months, but 3 in 10 say they wouldn’t seek #hardship assistance from their lender. A new ASIC @MoneysmartTeam campaign is empowering consumers to ‘Just Ask’ asic.gov.au/about-asic/new…

Media release: The AFCA Board is pleased to announce that Professor John Pollaers OAM has been reappointed as the Independent Chair of the Board of the Australian Financial Complaints Authority for a second term of three years. Read more: afca.org.au/news/media-rel…

AFCA will be closed on Monday 10 June for the King's Birthday public holiday. You can still lodge a complaint using our online complaint form or by emailing [email protected].

AFCA’s phone line, online complaint form, Secure Services member portal, and other systems will be unavailable from 4.30pm Thursday 13 June to 9am Monday 17 June for scheduled maintenance. You can still contact AFCA during this time by emailing [email protected].

AFCA is a free service for the whole Australian community. It doesn’t matter if you are an Australian citizen or not – AFCA can help if you have a complaint about your financial firm. To find our information in another language, visit: afca.org.au/make-a-complai… #RefugeeWeekAu

Eid Mubarak to our Muslim friends who are celebrating Eid Al-Adha tonight!

Happy Matariki or 'Mānawatia a Matariki' to those celebrating the beginning of the Māori New Year!

Latest News: AFCA has been announced as an Excellence Awardee for the Australian HR Awards 2024. This award recognises the achievements of human resources professionals, teams and employers at a national level. Read more: afca.org.au/news/latest-ne…

Today marks the beginning of #NAIDOC2024. This year, the theme, ‘Keep the Fire Burning! Blak, Loud and Proud’ celebrates the unyielding spirit of First Nations communities and invites all to stand in solidarity, amplifying the voices that have long been silenced. #BLAKLOUDPROUD

Best wishes to our Muslim friends in the Islamic New Year!

Happy International Non-Binary People's Day! AFCA recognises the unique experiences and contributions of non-binary individuals, and affirms the identities of those whose gender expression is beyond the binary.

The National Anti-Scam Centre is warning consumers and small businesses to be wary of unsolicited calls, emails or messages requesting they download a software patch or provide remote access to fix or protect their computer from the CrowdStrike/Microsoft outage.

Happy Dharma Day to Buddhist friends who are celebrating!

Latest news: Independent Decision Review confirms AFCA’s commitment to fairness and impartiality. Read the key findings and full report on our website: afca.org.au/members/news/i…

AFCA has expressed disappointment at another record year of complaints, after disputes reaching the ombudsman service rose a further 9 per cent to more than 105,000 in 2023-24. Read more: afca.org.au/news/media-rel…

CAWLS met with Australian Financial Complaints Authority + the Telecom Industry Ombudsman to address key issues affecting our clients across the #NorthernTerritory. By working collaboratively, we're ensuring that our services are aligned + committed to protecting the rights of those we serve 🤝

Scams Awareness Week is here. This year we’re encouraging consumers to “Share a story, stop a scam”. By talking about scams consumers increase scam awareness. Find resources to support the campaign here: bit.ly/4g1MXJs #ShareAScamStory