Week 7 #CEHX Tip. Storytelling is key to being able to resonate with your audience. Stories build relationships, they create desire, they bring like-minded humans together. How you tell your brand story can shape the success of your reach and customer loyalty.

I can't wait!!

Week 6 #CEHX Tip: The orgs reaching the peak of the CX pyramid are the one's using behavioural economics. It helps customers in minimising procrastination in taking up an offer, it can improve the quality of your offer as you can recommend additional value to their experience.

I've attested to this behaviour and perspective for years. Broken expectations and other environmental factors coupled with just being human means customers aren't always at their best. That doesn't mean we can't recognise, empathise, and resolve the experience 👌

Join us at Michael Brandt CX-Excellence to demystify CX and elevate your business. Our training programs are designed to foster customer-centricity, drive satisfaction, loyalty, and sustainable growth.
#CustomerExperience #CXExcellence #CXTraining

Week Five's #CEHX Tip is instilling a culture that attracts a diverse and inclusive range of humans. Understanding that you can no longer successfully run an organisation filled with singular raced, over the hill, one eye'd humans is imperitive.

#CX #CX M #HX #NotLikeDisney

#CEHX Tip 4 Consistency builds trust. To WOW your customers these days is a very low bar. Just doing the basics well and consistently is truly what the #humanexperience looks for. Customers, employees and humans alike, prefer consistency over WOW everyday!

Unsure how to reduce your workforce attrition rate, especially #customerservice agents who directly impact customer retention? If yes, join 1000 others learning from my LinkedIn course & gaining proven strategies to improve results
⤵️
bit.ly/LinkedLearnSta…

#DoingCXRight

Come and join Luke Jamieson Simon Kriss Ryan Mcgrory and of course, me on March 21st at 1pm (AEDT) to discuss all things Customer Employee &Human eXperience with the team from MaxContact Aust.

Register Here 👇info.maxcontactaustralia.com.au/food-for-thoug…

#CEHX Tip
On this #IWD where I read all about the challenges faced by women, globally to prioritise the wellness of their being, it is a timely reminder to consider that as an employer, caring, genuinely for the well being of your team means caring for the wellness of humans.

A wonderful milestone for the community at CXPA

Congratulations 👏 🎊

If #ChatGPT were a man, I reckon this would be him. Cool, calm, and ready to take requests.

What an absolutely fabulous way to spend #humpday but to get out of the house and lunch with the one and only Ben Motteram 🇦🇺
After years of online discourse, we finally got our schedules lined up to behave like it's 2024 and no longer 2020 😂 Thanks for a superb arvo Ben... & Trish 🤘

This wins my internet today 🙌