A guide for Service Leaders in Peer-to-Peer relationship development sprinklr.com/blog/peer-to-p… - Nate Brown via Sprinklr #custserv #empexp

CX is like solving a puzzle. You need to match customer needs with business capabilities for success 🧩

Nate Brown [Nate Brown] shares how to design experiences that bring together the very best of human talent and AI capabilities.

🔗 ms.spr.ly/6011coS1h

Join Tethr's Steve Trier, Glia’s Rick DeLisi, Neighborly Software’s Mary Drumond and Nate Brown as they interrogate the traditional customer survey. Register for our upcoming webinar: bit.ly/4bJfHoo

One of the fastest ways leaders can break the circle of psychological safety for employees is by showing disrespect to other leaders.

#ex #servantleadership

Customer service workers are amazing.

It seems that Grammarly (really) wants to break me of the habit of using actually, definitely, and really. I'm (really) trying to do better. 😀

What is #CX , and why does it matter? Brittany Hodak and I break it down. 🎉🔥💙

youtu.be/mLyMC6zsPGI?si…

CX friends are real friends.

So grateful for the incredible people I’ve gotten to know doing this work and their role in my life!

Here are 10 Head-Turning Ways to Express Customer Appreciation! Created in partnership with SayThanx. #CustomerAppreciation #Gratitude
linkedin.com/pulse/10-head-…

Greetings #custserv peeps! Nate from Nashville here 😁🎉☃️

A good reminder for those chasing #CSAT for the sake of CSAT...

#CX #CustServ #CustomerExperience

Good companies train employees for the job they have today.

Great companies are training employees for the jobs they will have tomorrow.

#CX #EX #Training #L &D

I recently had the pleasure of collaborating with Nate Brown to create this fun project all about #CustomerExperience !

Check it out here: youtu.be/mLyMC6zsPGI?si…

Can empathy be taught in customer service?

CX leader Nate Brown paints a vivid analogy, comparing customer service agents to 'knowledge curators,' the often-overlooked heroes of the business world 🦸

Tune in 👉 ms.spr.ly/6011ioHLx

#CXWISE

Moment from a coaching call today....

'How can I influence the organization from a CX perspective when no one is listening?'

Voice of customer. When you can speak clearly with the power of 1,000 customer voices behind you...people will listen.

#CX #CustomerExperience #VoC

Huge shout out to the manager of the Franklin Road Murfreesboro Dunkin'. You handled that abrasive, unreasonable customer with 'foam in her coffee' like a total pro. So kind and competent to de-escalate the situation! Well done. #CX #CX Hero

Great leaders unlock the unique strengths of individuals and produce “combinational chemistry.”

These form the building blocks of true innovation!

#CX #ServantLeadership

Customer experience is how businesses grow.

🚨 A new episode of #CXWISE just dropped! 🚨

Nate Brown [Nate Brown] explains what the pickleball community camaraderie can teach businesses about employee experience and delivering excellent business outcomes.

Listen 🔗 ms.spr.ly/6013iVPPS

If life is pushing you away from meaningful community PUSH BACK. We are not designed for isolation.