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Shep Hyken

@Hyken

Customer Service and Experience Expert | Keynote Speaker | NYT Bestselling Author | Shep helps companies deliver AMAZING customer service experiences!

calendar_today11-02-2009 03:10:33

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Shep Hyken
@Hyken

1 year ago

Personalization at a digital level is getting more personal. As sophisticated CRMs & AI integrate, the data that's generated will help companies create a more personalized experience. Customers enjoy feeling connected, even if it's at a digital level.

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