#MetriNote - In a customer advisory, Meta announced that it is shutting down its enterprise social service, Workplace from Meta, and laid out a transition plan through deletion on June 1, 2026. #collaboration #workplace #zoom

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#MetriNote - Microsoft has announced Microsoft Places, which it is billing as a connected workplace application allowing the means of better coordinating time spent in office with team members. #hybridwork #Microsoft #collaboration

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#Blog by Beth Schultz - Organizations can use #collaboration behavior data to track meeting attentiveness, establish better meeting habits and personalize channel feeds for employees. #EmployeeExperience

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Securing communications & #collaboration apps is getting increasingly complex. New features, often based on #generativeAI are quickly becoming available. At the same time, risks to apps, privacy, & data continue to grow. Join Irwin Lazar in #webinar on 5/23!

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🚨 Press Release - Research and advisory firm Metrigy released its Customer Experience MetriCast 2024 market research study of 12 key technology areas driving successful customer interactions. #CX #CustomerExperience #MetriCast

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#MetriNote - 8x8 has announced Operator Connect for Microsoft Teams enabling Teams Phone customers to use 8x8 for #PSTN connectivity through Microsoft Azure. #Teams #MicrosoftTeams

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#MetriNote - At its annual Cloud Next conference, Google announced a slew of new Gemini AI-enhanced features for Google Workspace, its workplace collaboration suite. #Collaboration #AI

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Join Irwin Lazar in #webinar on 5/23 at 11am ET for insights into:
- Emerging #security threats
- Successful organizational and budgeting strategies
- How to assess providers
#Collaboration #ContactCenter #GenerativeAI

brighttalk.com/webcast/18674/…

🚨 Four providers earned the Metrigy #MetriStar Top Provider Award for Contact Center-as-a-Service (CCaaS) Platforms! Report linked below. Congratulations to:
⭐️ Alvaria, Inc.
⭐️ Cisco
⭐️ Five9
⭐️ NICE

#CCaaS #CX #ContactCenter

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#Blog by Irwin Lazar - With fixed-mobile convergence, enterprises might finally have a way to ensure their employees have full access to #UC services on their mobile devices.

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#Blog by Beth Schultz - A zero moment of truth shapes #CX , yet many organizations don't know they have control over it. Learn how to tackle the zero moment of truth expertly. #ZMOT #CustomerExperience

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Join Robin Gareiss, Metrigy CEO and principal analyst, and Douglas Tait, Director, SDP Product Marketing at Oracle, for a lively #webinar discussion on May 7th around best practices for building customer trust and loyalty. #GenerativeAI #AI #Agents #CXO

go.oracle.com/LP=142034?src1…

#MetriNote - Cisco announced that it has teamed with 8 ICT vendors and six advisors in launching an AI consortium aimed at addressing AI’s impact on the technology workforce. #AI #GenerativeAI

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Join Robin Gareiss, Metrigy CEO and principal analyst, and Douglas Tait, Director, SDP Product Marketing at Oracle, for a lively #webinar discussion on May 7th around best practices for building customer trust and loyalty. #GenerativeAI #AI #Agents #CX

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#Blog by Beth Schultz - AI meeting assistants are packed with powerful features to improve employee productivity and meeting workflows. So, which AI tool is best for your organization?
#AI #Meetings #EmployeeProductivity

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#MetriNote by Beth Schultz - As was the case last year, #AI rose up as the dominate theme of product announcements coming from #CX providers at this year’s Enterprise Connect. Read the full MetriNote below! #CCaaS #EC24 #EnterpriseConnect

metrigy.com/product/metrin…

#Blog by @Rgareiss - Patient experience (PX) technology, bolstered by artificial intelligence, is dramatically transforming tech-savvy #healthcare companies, whether insurance, private practices, hospitals and clinics, or managed care facilities. #AI

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#Blog - At last month’s #EC24 conference the #AI hype train was moving along the tracks. Virtually every keynote & vendor announcement involved some new AI-based feature to improve #CX , employee #collaboration , #security , operational management, & more.

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HAPPENING TOMORROW! How do you achieve the fastest ROI with AI for CX? 

Join Robin Gareiss, CEO and Principal Analyst at Metrigy, and NICE's Andrew Traba for this informative session on the critical components for CX AI success in your business. 
Register ✅ okt.to/k8YG54

#Report - As part of our customer experience (CX) research, Metrigy tracks data on the number of agents as a percentage of the total employee base. Check out the full report on our website! #CX #CustomerExperience #Agents #ContactCenter

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