Parliamentary and Health Service Ombudsman
@PHSOmbudsman
We consider complaints about government departments, other public organisations and the NHS in England. A RT is not an endorsement.
ID:378081172
http://www.ombudsman.org.uk 22-09-2011 16:17:05
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Ombudsman Rob Behrens comments on our investigation into a carer who was underpaid by £250k after a CCG failed to provide adequate funding.
Read more: ow.ly/gz7G50LlaNu
Our investigation into a carer who was underpaid by £250k after a CCG failed to provide adequate funding is featured in today's Daily Express
Read more: express.co.uk/news/uk/168774…
#ContinuingHealthcare
A live-in carer was underpaid by £250,000 and a man with complex care needs put at risk after a CCG failed to properly assess and provide for his health care, the Ombudsman finds.
Read more: ombudsman.org.uk/news-and-blog/…
#ContinuingHealthcare
‘What an Ombudsman does and how we can help you’ new blog by Parliamentary and Health Service Ombudsman about the Ombudsman’s role in the scrutiny of government departments and holding them to account when things go wrong #NolanPrinciples #scrutiny #openness ombudsman.org.uk/news-and-blog/…
We'll be joining the Patient Safety Congress Patient Safety Question Time panel discussion this afternoon, answering quickfire questions from conference attendees.
#HSJPatientSafety
In our latest blog, Ombudsman Rob Behrens explains more about what an Ombudsman does, and how we can help you by:
- putting things right
- identifying systemic failures
- improving services for the future
Read more: ombudsman.org.uk/news-and-blog/…
Following the publication of the Care Quality Commission annual State of Care report, leaders from the Parliamentary and Health Service Ombudsman, ADASS, Healthwatch England, and NHS Confederation have shared their views on the current health and social care landscape in England. Read here: bit.ly/3VXJu4C
New #UKGovComplaints Standards will help public service organisations welcome complaints in a positive way and make lasting improvements.
Find out more about the Standards: ombudsman.org.uk/gcs
#MakeComplaintsCount
Grateful to our panel of experts IOI Housing Ombudsman and Robert Thomas for running a peer review session at our Manchester offices this week.
This was an important opportunity to be assessed by our peers and identify growth and improvement opportunities.
It's #WorldBreastCancerDay ! If you or a loved one have a recent experience of breast cancer treatment and support can you share your feedback about services? By telling us your story you can help improve NHS care for everyone: bit.ly/2t8K2IJ
Ombudsman Rob Behrens's comments on the #StateOfCare report released today by Care Quality Commission which assesses health care and social care in England.
“This is a breeding ground for mistakes in critical services.”
Read more: ombudsman.org.uk/news-and-blog/…
Ombudsman Rob Behrens's comments are featured in this The Guardian article on the findings of the #EastKent NHS inquiry into the avoidable deaths of at least 45 babies.
'The phrase 'never again' is starting to ring hollow.'
theguardian.com/society/2022/o…
Ombudsman Rob Behrens comments on our latest survey which found that just 25% of over 55-year-olds would complain about poor service received from the NHS during the pandemic.
Find out more: ow.ly/3lHa50L4y7o
Ombudsman Rob Behrens discussed how public sector organisations can build a positive learning culture around complaints at today’s Westminster Insight conference.
“Mistakes are inevitable, failing to learn from them is not.”
#ComplaintHandling
Scottish Ombudsman Richard Kirkham
Opening our #ComplaintHandling in Public Sector with a brilliant panel discussion with Rob Behrens CBE
Parliamentary and Health Service Ombudsman Rob Behrens and Rosemary Agnew Scottish Ombudsman Getting it Right for Service Users: Building a Positive Learning Culture Around Complaints
