.@AbriGroup has apologised to a blind #Yeovil woman who was forced to live in a mouldy home for THREE YEARS, following an investigation by Housing Ombudsman: somersetlive.co.uk/news/somerset-… #LDReporter #Somerset

Richard Blakeway, the housing ombudsman, said: “In both cases the landlord failed to act in a timely manner to repair works over several years.'

housingdigital.co.uk/abri-fined-9k-…

#ukhousing

The Housing Ombudsman found severe maladministration in two cases for Abri Group, with one resident left with faulty windows for nearly five years and another vulnerable resident left in damp and mould for three years.

#ukhousing
Housing Ombudsman

housingexecutive.co.uk/ombudsman-orde…

Consistent damp and disrepair leads to double severe maladministration finding for HA hqnetwork.co.uk/news/consisten… #UKHousing

Large housing association ordered to pay £9,000 over two cases of damp and disrepair #ukhousing dlvr.it/SvQbZS

Sanctuary Housing to pay over £5,600 in compensation. We made two findings of severe maladministration due to the landlord leaving a resident and her child in damp and mould for years and failing to provide proper redress. Find out more: ow.ly/GCRh50PCNN9 #ukhousing

We have found severe maladministration in two separate cases for Abri Group, with one resident left with faulty windows for nearly five years and another vulnerable resident left in damp and mould for three years.

housing-ombudsman.org.uk/2023/08/31/omb… #ukhousing

A reminder that on 5 October we are running a webinar on the lessons that can be learned from our report into Haringey Council.

We'd encourage all landlords to sign up to prevent similar issues happening at your organisation.

housing-ombudsman.org.uk/event/learning… #ukhousing #localgov

Social housing residents! You have another opportunity to join us at a virtual Meet the Ombudsman event on 3 October.

You can pre-submit questions on a range of issues we deal with, as well as questions about the service itself.

housing-ombudsman.org.uk/event/the-hous… #ukhousing #localgov

Are you interested in hosting a Meet the Ombudsman session?

Our hour-long events are a perfect way for your residents to speak directly to us, whilst also hearing about the issues some residents are facing.

Find out more below.

housing-ombudsman.org.uk/residents/mto/ #ukhousing #localgov

Our latest Insight report will help landlords in multiple areas to make improvements and deliver better services for residents. Read the full report and explore the key learning for the sector 👉 ow.ly/1ig150PCNlH #ukhousing

'Landlords must be confident they are resourcing teams appropriately, enabling staff to deal with not just the volume of cases but also the complexity of them.'

One of the key lessons from our previous Complaint Handling Failure Order report.

housing-ombudsman.org.uk/2023/06/13/omb… #ukhousing

Join us as we review the Special Investigation Report into Haringey Council and share wider lessons with the sector. We’ll be joined by Haringey Council, who will share the work done since its publication. Register now 👉 ow.ly/VIpI50PCMJj #ukhousing #localgov

The Housing Ombudsman has ordered Sanctuary Housing to pay over £5,600 in compensation to a tenant after finding two counts of severe maladministration.
housingdigital.co.uk/sanctuary-fine…
#ukhousing

Two severe maladministration findings for Sanctuary after letting damp ‘fester’ #ukhousing dlvr.it/Sv4ynC

We have ordered Sanctuary Housing to pay over £5,600 in compensation after the landlord left a resident and her child living in damp and mould for years and then failed to provide proper redress for the situation.

housing-ombudsman.org.uk/2023/08/24/san… #ukhousing

The Housing Ombudsman has found severe maladministration for how Newham Council dealt with damp and mould, taking over three years to fix the issue, ordering the landlord to pay £5,400 in compensation.

Housing Ombudsman

#ukhousing

housingexecutive.co.uk/newham-council…

Our next Complaint Handling Code monthly drop-in is taking place on 21 September. It allows you to ask any questions you have about the Code.

Book your place here: housing-ombudsman.org.uk/event/complain… #ukhousing #localgov

Council to pay £5,400 compensation after damp and mould issues unresolved for over three years hqnetwork.co.uk/news/council-t… #UKHousing

Key learning from the case includes:

🗣️ Keep residents up to date with repairs/complaints
🛠️ Be proactive in finding root causes of repairs issues

You'll find more learning points in the case report.

housing-ombudsman.org.uk/2023/08/22/new… #ukhousing #localgov