Thank you Kim V 🦄 for the wonderful review. Made my whole week!

#customerservice #customerexperience

What a great way to start the new year! First time ever getting ten stars in Amazon's 5-star rating. :-)

shaunbelding.com/books/

#customerservice #customerexperience #business #success

We all have read about the lack of quality customer service in today’s marketplace. Whether it’s lack of staff training, poor morale, changing work ethics, etc, it is a fact that service has changed.

stevedigioia.com/blog/its-the-l…

Three ways to prevent Customer from Hell experiences! shaunbelding.com/3_ways_to_prev…
#customerservice #cx #business #success

Coulda, shoulda, woulda..... Here are five tips for getting things done at work! beldinggroup.com/getting_things…
#leadership #business #success

I define a customer service focus as:
'The willingness to interact with each customer, not as a customer, but as a person you care about. It means worrying less about doing a job, and more about helping people'
This nails it youtu.be/MKO-JxGNKag via YouTube
#customerservice

Thank goodness Mr. Tweet's Twitter is still up so we can learn that his #Starlink is down

Is your virtual training in the duration sweet-spot?
beldingtraining.com/how-long-virtu…
#customerservice #training #cx #workplace

There are some people who don't see the value in improving customer experience. They probably don't go to the gym. . .
shaunbelding.com/the-roi-of-cus…
#cx #business #strategy #customerservice

Don't let toxic coworkers spoil your day!
beldinggroup.com/deal-with-nega…
#workplace #business #success

Managing someone who is never happy is tough. Here's what to do. . .
beldinggroup.com/how-to-deal-wi…
#workplace #managing #leadership

Are you falling off the #customerservice tightrope without realizing? It's an important balance.
beldinggroup.com/outward-focus-…
#cx #peopleskills #business #success

Your team is your garden - help it grow!
beldinggroup.com/5-principles-c…
#customerservice #cx #business #success

When you have to hand off a customer to a colleague - here's what to do. . .
shaunbelding.com/good-cop-cood-…
#customerservice #cx #business #success

The ROI for improved #CX is huge. Sadly most companies use useless metrics to show it.
shaunbelding.com/the-roi-of-cus…
#customerservice #business #success

How many customers defected from your business last year? What was the real cost? Here's the calculator
beldingtraining.com/cost-of-a-lost…
#customerservice #cx #business #success

The best way to measure your ROI is by understanding the real cost of customers who defect. Here's what the cost of just one lost customer is to your company
beldingtraining.com/cost-of-a-lost…
#customerservice #servicerecovery #business #cx

We led a study on the optimum length for virtual training. Here's what we learned. . .
beldingtraining.com/how-long-virtu…
#training #learning #business #success