THE LACEK GROUP, an Ogilvy Experience Company
@TheLacekGroup
For 30 years we've been designing data-driven loyalty, experience and engagement strategies. The Lacek Group is an @Ogilvy Experience company.
13-04-2010 14:00:03
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Overwhelmingly, consumers believe customer service is dead. And 96% of customers say they'll abandon a company as a result of bad service. Leverage these best practices to retain customers and deepen brand loyalty.
#customerservice #customerexperience
bit.ly/CrisisIsReal
