🌟Pride & Joy in working in Primary Care is found in a caring team working at the their full potential, not in meeting demand🌟 An analogy ⬇️ Recently I was in a long queue for a restaurant. Waiters had our reservation. They looked v busy We wondered 'Have they forgotten us?' 1/5

🌟Our GP surgery is making BIG improvements despite national pressures🌟 ⬆️Continuity/ Satisfaction/ Access ⬆️Morale & Retention 🌟First the data 🌟Then the reproducible principles that improve ANY organisation🌟 🌄Another General Practice is Possible 👭Culture is key! 1/9

🌟Continuity🌟 National data (left) = Falling Our data (right) = Large improvement ❓Where does the potential for continuity sit? 👭 Receptionists! They allocate it! They need the bigger teams, support & teamwork (more on TEAMWORK later) & 🖥️Modern General Practice model 2/9

🌟What do our patients say?🌟 We asked them, on social media, what 3 words they associate with our surgery... 8/9

🌟How do you embed organisational values?🌟 🙋‍♀️Encourage our team to challenge the areas of weakness? 🌄Make values a reality, not just a list of words, or a PR exercise? 📈And get other benefits in the process! A🧵of yesterdays 30 minute team exercise that helps to do this⬇️ 1/6

🌟A GPs guide to being Dr Google🌟 😀 There are great ways for the public to use the internet. ☹️ And there are poor ways. 🥴 My patients are confused. ♥️This is my attempt to clarify & support. ✅ I'm open to feedback! 👬 I'm keen to improve the article. medium.com/@BenAllenGP/a-…

🌟How is your organisation at decision making?🌟 🤔How can we improve? 🧵Here's a thread of my approach to facilitate conversations towards this ❓The questions to ask 👭Facilitating the meeting 🌈Making a decision on how you want to improve! (And see our outcome) 1/5

🌟I 'screen messaged' everyone at work to ask how they were🌟 From 0-Awful To 10-Loving it 👍I can celebrate with the 8-10's 👋Offer help to the 7s 👭 Visit the <6's & talk to them It was a busy day; on call GP. But this is still a relatively quick, very important priority!

🚦Do you ever ask patients to temporarily stop a medication?🚦 Often, patients don't realise stopping it is TEMPORARY! They stop requesting it ..& it's hard to spot 💥Missing out on vital meds for months or years💥 🌟If you say 'stop' be REALLY clear communicating until when!!!🌟

🌟Can you make crucial, complex decisions as a team quickly, thoroughly, with agreement & commitment?🌟 🚶‍♂️I will walk you through an example from our GP surgery this week... We decided which online tool to use (central software for our patients & team) in ONE hour. Here's how ⬇️

🌟Do you prefer the term 'PATIENTS' or 'SERVICE USERS' as the collective term for those whom the NHS is there to help?🌟 Or something else? (Aiming to gather the, erm, client perspective here. Obviously names are best, sometimes we need a collective term)

Dr: 'From carefully listening to & examining you, I can say that you have a virus Unfortunately antibiotics won't help' Patient: 'You don't understand It's been 2 weeks The cough is really bad I know antibiotics will work So you going to leave me like this? What a waste of time'

🌟It consumes 1️⃣GP appointment just to ask for 1️⃣hospital appointment to be more urgent🌟 1000s of patients are directed from hospital administrators to GPs. Please, hospital teams, discuss with admin staff 1️⃣Prioritise 2️⃣Apologise 3️⃣Don't ask GP to reorganise Thanks if you have!

⭐️How to win friends & influence people⭐️ A book that is far better than the title! Counter intuitive truths about human interaction, emotional intelligence, making decisions together, managing conflict & giving feedback Headline insights & phrases here ⬇️ medium.com/@BenAllenGP/ho…