I found a call center in the MoMA The Museum of Modern Art #CCaaS Spectrum Enterprise #AnalystSummit24

“For year one, we are giving 60 percent margin to partners for new Google Workspace business—that’s more than Google makes... the majority of it is going to the partner,”

Kevin Ichhpurani, at @Google Cloud, on 60% margin on Workspace

bit.ly/44aXywg

Not able to attend@Google Cloud Next'24 last week? If not, I've got a summary and analysis of the announcements made by Apran Pappu, VP & GM of Google Workspace.

There was a lot! But, I break it down into 5 key takeaways in my article at nojitter

bit.ly/440NDcF

INDUSTRY INSIGHTS - Earlier this month, RingCentral held its annual Analyst Summit in the beautiful resort of Corde Valle outside of San Jose, California.

Here is my take on the news and insights shared.

bit.ly/3Prefxn

20

📈 Exploring RingCentral's Future with Esther Yoon - from a golf cart ⛳

OK - this was an engaging and insightful conversation that I am truly excited to share with you.

At the #RingCentralSummit in California, I had the pleasure of discussing RingCentral's future with Esther…

💬 A few weeks ago, I had the privilege of presenting a keynote at the Crestron #ModernWorkSummit . Want to know what I learned?

Not only was it a great chance to talk to 30 IT executives, but I also had a few of them sit down and participate in a fun exchange of questions and…

Thank you 8x8 for resharing my
Commentary. I truly like 8x8 Engage - it bridges the gap between UC and CX, enabling non traditional customer support employees make smart decisions with contextual customer data, and fits into workflows outside of the call center.”

Quick turnaround of Googles Axion announcement into an informative Forbes article

Here we go! Thomas Kurian , kicks off #GoogleCloudNext like the rockstar.

Lots of excitement here in #LasVegas and the product and service announcements come at us at a whirlwind rate

'Design the right thing, and then design the thing right.'

This is how we can make communication and collaboration products that resonate with end users. Great advise from Gavin Ivester from Webex.

All part of human centric design - i love it

Who's up for coffee?

. Logitech Business has a really sound sustainability story that has been a long time in the making. I encourage you to consider how your meeting rooms can be an integral part of your own sustainability efforts. Choose wisely 🦉

.@CraigDurr, Practice Lead, Workplace Collaboration, at The Futurum Group, analyzes Logitech's pioneering sustainability initiatives within the tech industry. buff.ly/3J8S3oo

#Logitch #TheFuturumGroup

After a fulfilling journey with The Futurum Group , I have decided to move on and explore new horizons. My time at Futurum has been rewarding, offering me the opportunity to work with a talented team and engage in innovative work as an analyst.

I am grateful for the experiences,…

🔥Leverage AI & cloud technologies to innovate contact center operations🔥

Enterprise Connect saw a lot of news about the contact center and customer experience. However, one conversation that truly rose above the noise was what Salesforce 's Service Cloud and Amazon Web Services (AWS) were…

💫 Can't-Miss Insights from Microsoft Teams 💫

At Enterprise Connect #EC24 , the team from @Microsoft had a lot of news to share during their keynote. To help me understand some of the details, I sat down with Albert Kooiman, Senior Director at Microsoft, to discuss the latest…

Always good to see Rob Scott and the UC Today team. Thanks for allowing me to share my takeaways from Enterprise Connect #EC24 . The Futurum Group

.@CraigDurr, Practice Lead, Workplace Collaboration at The Futurum Group, analyzes Microsoft's latest Teams enhancements, highlighting their impact on hybrid work. buff.ly/49cmLY7

#Microsoft #Microsoft Teams #HybridWork #TheFuturumGroup

✨ NEW PRODUCT ALERT✨

Well, ok, actually, these were announced at ISE, but Enterprise Connect marks the US debut of Avocor's new X-Series large format display and H-Series Interactive display.

To introduce myself to these products, I asked Jeffrey Boggess to give me a rundown…