How often do you use analytics to improve your customer support?

Amr Onsy of Review Business Solutions shares the remarkable growth journey sparked by their partnership with Freshworks — a decision that transformed both Onsy's career and Review's expansion across the MEA region. youtu.be/FxUs9eXTAZU #FreshworksPartnerSpotlight

nobody will remember: - your salary - how “busy you were” - how many hours you worked people will remember: - the ticket that mysteriously reopens… three times.

In your opinion, which area will generative AI most improve customer experience over the next few years?

As organizations shape their 2025 strategies, our CIO, Ashwin Ballal, advises prioritizing what matters most: creating a work environment where IT teams and employees can thrive without being overwhelmed. via CIO India

📢Witness Freddy Copilot in action! Join us on 29th August as Freshworks experts showcase the power of AI. Learn about our security and compliance framework designed to safeguard your data and operations. Save your spot➡️ bit.ly/4g2eElx

✅ IT uses Freshservice. ✅ Security operartions uses Freshservice. ✅ Legal uses Freshservice. ✅ HR uses Freshservice. Today, Druva Inc is able to collaborate better across teams and streamline support. Watch the full story: bit.ly/3MoiOH2

Reasons we like Paris… - Cafes - Baguettes - Architecture - And now, #Refresh2024 is coming!🎉 Join us on September 24th for an unforgettable day of insights and AI innovation for customer and employee experiences. See you soon! 🇫🇷 bit.ly/470tcOF

Explore how Freshworks customers unlock benefits with Freddy Copilot and learn how it can drive ROI. Join the 'Freddy Copilot for IT' masterclass on September 3rd as our experts share key insights. Register now: bit.ly/4g2eElx

With Freshservice and Freddy AI, TaylorMade’s IT department automated critical workflows and slashed ticket resolution time by 50%. Read more about how Freshworks made AI-powered ITSM par for the course: bit.ly/4g4pFCL

#TheFreshworksExperience signs off from Mumbai! 💫 Over 470 customers, prospects, and partners—thank you to everybody who made the event a success.

We’re thrilled to announce that Murali Swaminathan has joined Freshworks as Chief Technology Officer! With over 30 years of experience in software engineering, most recently at ServiceNow, Murali will lead our global engineering and architecture teams. bit.ly/4dZCrkw

With Freshservice AI-powered employee experience software you can give your teams the power to work wonders. Automate easily, integrate seamlessly, and deploy quickly. Learn more: bit.ly/3ZcVR0S

Companies are realizing value from the real-world application of AI to deliver exceptional customer experiences. Hear our CCMO Mika Yamamoto and industry leaders from Microsoft, Intuit, Northwestern Mutual, and Synsible AI share their secrets of success.➡️bit.ly/47uLXKp

Whether you’re a customer or a support agent, no one likes answering repetitive questions. Freshdesk, our AI-powered customer service software, helps agents work wonders for their customers. Learn more: bit.ly/4cQrwsg

CX is being reinvented in the AI era, but what does the future hold? Our CCMO Mika Yamamoto and executives from Microsoft, Intuit, Northwestern Mutual, and Synsible AI will share their secrets of success on September 12th. Have you registered yet? bit.ly/47uLXKp

With Freshworks’ refreshingly simple CX solutions, Blue Nile's customer service teams are working wonders for shoppers. Learn how the world’s top diamond retailer boosted sales and retention while giving customers a white-glove experience: bit.ly/47jTpYA

Is it just us, or is September shaping up to be the most exciting month yet? 🍂 Want to join us? ➡️ bit.ly/4e0FclO