Ever wonder if you're getting the most out of your data? 🤔 Great data use is the launchpad to skyrocket performance. Let's harness it together 🚀 #Data #CallCentre #BI #Analytics

Hey everyone! 🎉 We're excited to be a part of this year's Contact Centre Management Group South Africa event where we'll talk about the latest in AI contact centre innovation. See you there! #ContactCentre #EventBound #SpeakingEngagement Register: conference.ccmg.org.za

Would you use AI for chat support, emails, info search, voice conversations...or something else? What's your strategy? #CustomerSupport #GenerativeAI #VoiceInteraction #AI

Big news 📣 - INOVO is not only sponsoring this year's prestigious CCMG Conference but we're also taking the stage! Don't miss it! #ContactCentreInnovation #AI #SponsorSpotlight

Customers prioritise swift problem-solving. Research by Harvard Business Review reveals 81% try resolving issues through self-service before reaching out for support. #CustomerService #SelfService #AI #chatbots

Thanks for all your support at this year's Contact Centre Management Group South Africa Conference! 👏 #contactcentre #events #callcentre

As Africa's top provider of cloud contact centre solutions, we've helped various industries meet their needs. Talk to us about yours: bit.ly/3AhpLUE #cloud #contactcentre #industrysolutions

Leave your dialler management and day-to-day optimisation to us. Our fully managed service takes the complexity out of dialler management: bit.ly/44S4cYM #outbound #sales #debtcollection #callcentre

Want speedy service, cost savings, and happy agents and customers? Balancing occupancy rates is key! 🚀✨ #callcentre #CX #customerservice #occupancyrates

Frustrated with "one size fits all"? Develop custom real-time dashboards and reports to manage your contact centre better.

Automate QA in your contact centre and watch efficiency soar 📊✅ #EfficiencyHack #QualityAssurance #Automation #AutomatedQA

How do you use AI in your contact centre? #AI #callcentre #CX #selfservice #sentimentanalysis

We will be BACK at CEM Africa Summit this year! See you all there 🙌 #CX #ContactCentre #CallCentre

Our awesome team of ops, tech, and business gurus love finding creative solutions to challenges just like this! Ready to chat? Drop us a message! 🚀✨

Thanks so much for your support at CEM Africa Summit this year! 👏 🎬

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Gartner projects that 1 in 10 agent interactions will be automated using AI by 2026. #AI #conversationalAI #callcentre #automation