16 Conversation Starters to Bridge the Gap Between Marketing and CX - CX Journey™ buff.ly/4b6oO1h #cx #marketing #customerexperience

On the Path to Customer Journey Management buff.ly/3JVjdiZ Enghouse Interactive #customerexperience #customerjourney #journeymanagement #cx #customers

Customer Engagement or Customer Entrapment? - CX Journey™ buff.ly/32fwRbn #marketing #loyalty #retention #customerexperience

Thanks, Wally! I really appreciate your #leadership advice!

12 Best Books On Customer Experience Management buff.ly/45szF2v Thanks @cxlead! #customerexperience #cx #books #author #customerunderstanding

This week's post builds on last week's concepts to bridge the gap >> 16 Conversation Starters to Bridge the Gap Between Marketing and CX - CX Journey™ buff.ly/4b6oO1h #marketing #customerexperience

Top 50 Books Marketers Need to Read in 2024 buff.ly/3TFkT4w Thank you @martechvibe for including Built to Win! #builttowin #books #author #marketing #culture #customerexperience #employeeexperience

CX Journey™ Musings: On the Basis of CX - CX Journey™ buff.ly/3iVB0qU #cx #customerexperience #customercentric #culture

Thanks SME Business Review! >> Annette Franz, a globally recognized customer experience thought leader, coach, consultant, and speaker. buff.ly/49NY4Tf #customerexperience #cx #employeeexperience #culture #author #keynotespeaker

🏆 Annette Franz, CCXP is one of our #Top50CX influencers for 2024. An authoritative voice on CX strategies, Franz had 30 years’ of experience working with top companies before founding CX Journey™ in 2011. She is also on the CXPA’s board of directors.
ow.ly/t8SB50RoYpG

Annette Franz, CCXP is the bomb!

16 Conversation Starters to Bridge the Gap btwn Marketing & CX buff.ly/4b6oO1h >> By initiating these conversations, #Marketing & #CX teams work together to bridge the gap, align efforts, and deliver exceptional experiences that resonate w/customers & drive biz growth.

12 Generative AI Skills Needed for the Future of Work buff.ly/49lRfap >> Empower employees with these generative AI skills and watch your enterprise reap the rewards. #generativeai #artificialintelligence #employeeexperience #futureofwork COVEO

The Transition from Individual Contributor to Boss is the toughest in business. Make the most of it. buff.ly/3KPofhA #CommissionsEarned

16 Conversation Starters to Bridge the Gap Between Marketing and CX - CX Journey™ buff.ly/4b6oO1h #marketing #cx #customerexperience

Keep Your Employees Happy | Annette Franz - The Global Xperience buff.ly/3IQIme1 Nutun >> Take care of your employees! Understand their impact on the customer experience! #employees #employeeexperience #customerexperience #culture #customercentric

The Power of Communication: Enhancing Relationships and Business Success - CX Journey™ buff.ly/49vBhue #communication #employeeexperience #customerexperience #relationships

What trends are shaping customer experiences in 2024? buff.ly/43RSGw9 >> check out my latest conversation with @TelusInt #customerexperience #cx #employeeexperience #culture

This week's post >> 16 Conversation Starters to Bridge the Gap Between Marketing and CX - CX Journey™ buff.ly/4b6oO1h #marketing #cx #customerexperience

Join me as I talk with experts at Adobe & Concentrix to explore the impact of #generativeAI on #marketing >> Generative AI’s Impact on Your Business and Brand buff.ly/3xmLCvj #genai #AI #artificialintelligence #customerexperience #employeeexperience #business #brand