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Dr. Renée Gosline

@reneegosline

Head, MIT IDE Human-First AI. Senior Lecturer & Research Scientist via Harvard. Digital Fellow Stanford DigEconLab. Rep’d by Stern Speakers. #FirstGen

calendar_today18-09-2015 22:09:14

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Dr. Renée Gosline(@reneegosline) 's Twitter Profile Photo
Dr. Renée Gosline
@reneegosline

1 year ago

One of the most powerful examples of why frictionless strategies are not a CX panacea and can do harm when coupled with algorithms & ML. This 1-click purchase and automated recommendations must be interrupted and removed. Put human lives over convenience. Add good friction to AI

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