Make your customers smarter.

Provide education that's tied to what you're known for. And don't do it with a sales pitch. This is purely a value-add – one that adds to the customer experience.

zcu.io/FdzH #customerservice #customerexperience #CX

Hire good people with a good sense of judgment, and train them to do their job. You want people to take some risks. You want them to understand there is a line they shouldn't cross, but you want them to get close to that line if necessary to take care of the customer.

Is there a connection between emotion and customer loyalty? Let's look at the data.

The Wise Marketer presents 3 solid data points showing how having an emotional connection with your customers translate to loyalty.

zcu.io/OZQI #customerservice #customerexperience

Catch this week's Amazing Business Radio with Tim Hughes 提姆·休斯 of DLA Ignite, and co-author of Social Selling: Techniques to Influence Buyers and Changemakers.

He shares how to serve and sell your customers with an amazing digital CX.
zcu.io/g5ze #customerservice #CX

Selling is obvious. Building a relationship that fosters confidence, trust and connection is a less obvious sales technique.

Stop selling and start nurturing relationships.

zcu.io/lM8a #customerservice #customerexperience #CX

Are you ready for 2023?

Read how CX leaders are building their strategy ahead of the changing economy and rising customer expectations.

zcu.io/C2tj #customerservice #customerexperience #CX CX Network

💡 💡Looking for some new customer service ideas and revelations? Have a look at our comprehensive list of the best customer service blogs to follow in 2022. Shep Hyken Shaun Belding Annette Franz, CCXP Sixteen Ventures Lincoln Murphy Steve DiGioia

helpcrunch.com/blog/customer-…

An important goal of a good customer experience is to make the customer feel special. That special feeling can come in many different forms.

With that, here are five ways: zcu.io/JC1r #customerservice #customerexperience #CX

💯 % true👇
And as brands deploy new technology ( #AI , #IOT , etc), be careful not to take shortcuts.
Quality over speed.

Personalization at a digital level is getting more personal. As sophisticated CRMs & AI integrate, the data that's generated will help companies create a more personalized experience. Customers enjoy feeling connected, even if it's at a digital level.

Tune in to this week's #AmazingBusinessRadio Tim Hughes 提姆·休斯, co-Founder and CEO of DLA Ignite, and co-author of Social Selling.

We talk about creating a digital experience that builds trust with your customers. zcu.io/zpQs #customerservice #customerexperience #CX

Problems can be predicted. Companies will increase their ability to fix a problem before customers ever know they have one. Different sensors, alerts, and alarms will trigger companies to proactively manage a customer's experience like never before.

Delivering amazing service requires everyone in your organization to step up and be a leader.

Learn the 52 tools for delivering the most amazing customer service on the planet.

Amaze Every Customer Every Time! zcu.io/vl03 #customerservice #customerexperience #CX

Customers today have higher expectations than ever, especially when it comes to customer service and experience. Some call it instant gratification, I call it the I Want It Now Economy.

Read more: zcu.io/BPtj via Forbes #customerservice #customerexperience #CX

'Your customers are searching for information and assistance online. Your employees need to be empowered on social because that is where your buyers are'

Tim Hughes 提姆·休斯 of DLA Ignite is on today's episode of #AmazingBusinessRadio !
zcu.io/NuiF #customerservice #CX

What's happening inside an organization is felt on the outside by the customer.

I was at Vantage Influencers Podcast by Vantage Circle to talk about how to support your biggest assets, your employees.

Tune in! zcu.io/3J4s #customerservice #customerexperience #CX

Customers continue to get smarter. Our customers keep getting smarter about customer service and experience. They tolerate fewer customer service failures and demand better because they know it's possible.