What an awesome post from NumberBarn sharing the story of Gentle Giants Draft Horse Rescue . So cool that a vanity telephone number can play a very small, but important part in helping them fulfill their mission. numberbarn.com/blog/gentle-gi…

All I want for Christmas is for Mike Trout to do this all season. This is fun to watch!

Go Padres #forthefaithful

Is it just me or do the Los Angeles Angels need to have the bleap button handy every time Matt Thaiss bats?

This was a fun one to write with the folks over at Vistio. Learn from my follies and do training and customer service role plays better than me.
vistio.io/blog/how-to-do… #CX #cctr #custserv

If you like stats, don't miss this year's list of most popular area codes published by NumberBarn numberbarn.com/blog/the-20-mo…

Crafting a Future-Forward Customer Service Vision: The Role of AI Simulation in Revolutionizing Customer Experiences linkedin.com/pulse/crafting… via sherikendall

Honored to be included in this awesome resource from Fluent Support | WordPress HelpDesk Thanks Rasel Siddiqe| "Russel" #WCSylhet! fluentsupport.com/customer-suppo… #CX #custserv

At work, we've spent some time thinking about the best approach to our regular one-on-one conversations. Here's my latest blog post with the 5-part approach that's working for us. I'd love to hear your thoughts.

customerservicelife.com/the-anatomy-of… #cctr #cx #cx qotd

Unlocking Success: The Power of Happiness in Workplace Learning linkedin.com/pulse/unlockin… via sherikendall #cctr #custserv #training

5 Must-Have Elements for Customer Journey Maps seatoncx.com/5-must-have-el… via Dave Seaton, CCXP #CX

Staffing Plan Fundamentals: Forecast Handle Time linkedin.com/pulse/staffing… via Jeremy Hyde #cctr #CX

Highlights from a great debate with Stacy Sherman ~ #DoingCXRight and Jeremy Hyde #CX
doingcxright.com/2024/02/12/pri…

Journey Map or Process Map? What's the Difference? seatoncx.com/journey-map-or… via Dave Seaton, CCXP #cx

The #CXQOTD for Feb 9:

If you worked at the cable company, how would you persuade customers not to cut the cord?

Jeannie Walters Adam Toporek Stacy Sherman ~ #DoingCXRight Dr. Luke Soon Dave Seaton, CCXP Dr. Debra Bentson SHRM-SCP,CWPP,CPIOP,BBA,MBA,DBA The Ran-dom Scribbler! 🇨🇦 Roy Atkinson Rod Mitchell Rasel Siddiqe| "Russel" #WCSylhet Chris Maconi Jeremy Hyde Luiz Roberto

Jeremy Watkin Michael Beale YourCXGuy 🎯 CXhub.substack.com Ben @ What’s CEXy Dave Seaton, CCXP Jared Orr | ✍️ Tom Connole Shep Hyken Debbie Szumylo Luke Jamieson Ben Motteram 🇦🇺 Amanda Dingus Tanuj Diwan, Co-Founder at SurveySensum Sandip Gupta (Sandy!), Human Experience James Gilbert Bill Quiseng I'd say choose to prioritise the credible platforms first e.g G2 and Trustpilot externally and be sure to have a SOLID voc system of your own to mitigate hunting down feedback sources and allowing you to manage reviews swiftly and elegantly 👌 #CXQOTD

Jeremy Watkin Michael Beale YourCXGuy 🎯 CXhub.substack.com Ben @ What’s CEXy Dave Seaton, CCXP Jared Orr | ✍️ Tom Connole Shep Hyken Debbie Szumylo Aileen Day, CCXP 🤘 Luke Jamieson Ben Motteram 🇦🇺 Tanuj Diwan, Co-Founder at SurveySensum Sandip Gupta (Sandy!), Human Experience James Gilbert Bill Quiseng Ohhhh, I love this #CXQOTD , Jeremy Watkin… but from a different perspective (I AM a competitive nerd at heart!). Yes, yes, yes — + a social listening tool should make it easier, ideally? Think of it as an early warning system, product input, market intelligence… + yes, #CSAT data!

Jeremy Watkin Michael Beale YourCXGuy 🎯 CXhub.substack.com Ben @ What’s CEXy Dave Seaton, CCXP Jared Orr | ✍️ Tom Connole Debbie Szumylo Aileen Day, CCXP 🤘 Luke Jamieson Ben Motteram 🇦🇺 Amanda Dingus Tanuj Diwan, Co-Founder at SurveySensum Sandip Gupta (Sandy!), Human Experience James Gilbert Bill Quiseng This reminds me of a poster in my dentist’s office: Which teeth should I floss? Only the ones you want to keep! So, look at all reviews on any site and respond appropriately. Be where your customers are. #CXQOTD

#CXQOTD Roughly 90% of consumers look up online reviews before making a purchase.
For that reason alone, monitor the reviews. If you don't know the reviews exist, how can you respond or do damage repair? Consumer confidence & your reputation are at risk with the less you know.

The #CXQOTD for Feb 7:

Should you pay attention to all review sites about your business?

Michael Beale YourCXGuy 🎯 CXhub.substack.com Ben @ What’s CEXy Dave Seaton, CCXP Jared Orr | ✍️ Tom Connole Shep Hyken Debbie Szumylo Aileen Day, CCXP 🤘 Luke Jamieson Ben Motteram 🇦🇺 Amanda Dingus Tanuj Diwan, Co-Founder at SurveySensum Sandip Gupta (Sandy!), Human Experience James Gilbert Bill Quiseng